Modern IT Service focused on excellent client experience, policy driven best practices, risk reduction and inclusiveness
Waterloo, Ontario
At WaterlooIT, we specialize in providing comprehensive IT solutions to businesses of all sizes. Our services include outsourced IT, managed Information Technology Service Management (ITSM), HelpDesk user support, and remote or onsite assistance. Our team of experts is dedicated to optimizing your IT infrastructure and improving your business performance through effective information system consulting. We understand that your time, capital, and resources are valuable, which is why we are committed to helping you focus on your core business while we take care of your IT needs. With our expertise and support, you can be confident in the reliability and security of your IT infrastructure, allowing you to operate more efficiently and effectively to achieve greater success.
On-site · Kitchener
The Tier Two Technician serves as the final point of escalation for complex technical issues and manages ticket resolution while maintaining high customer service standards. They are responsible for diagnosing hardware, software, and network problems and must be available for onsite client visits.
On-site · Kitchener
The technician will provide prompt and professional IT support by managing tickets, diagnosing technical issues, and performing onsite client visits. They are expected to maintain high customer service standards while actively contributing to team knowledge and process improvements.
