Customer Service Representative

Job summary

The Customer Service Representative will manage CRM processes, quotes, and order fulfillment while collaborating with Regional Sales Representatives. They are responsible for maintaining accurate customer documentation and ensuring effective communication regarding order status and delivery expectations.

Job details

WHO WE ARE… We are MAKRs – Our common goal, our passion, is to create global communities connected through play and social experiences. We believe the world needs more places where coming together, connecting, and having fun are inevitable. The MAKR Group is comprised of three working brands dedicated to making the world more livable, playful and socially just—Waterplay, a cheeky global splash pad provider, Parkworks, a North American park space supplier, and Wekid Mfg., Canada’s most playfully professional steel manufacturing team. With 10’s of thousands of play and park space installations throughout the world, the MAKR Group have helped provide millions of people, from all walks of life, of all ages, and with diverse abilities, with access to amazing, inviting, playable, enjoyable, go-backable’ recreation places. What makes us jump out of bed every morning is knowing we’re integral to create these meaningful places, and we need people like you to help us build them. WHO YOU ARE… You thrive in dynamic environments where no two days are alike. As a customer-focused, self-directed solution seeker, you bring creativity and energy to everything you do, encouraging others to do the same. With a strong sense of collaboration and a passion for fostering a fun, inclusive atmosphere, you naturally serve as a company and culture ambassador. We're a different kind of company, and we're looking for a unique individual to join our team! WHAT YOU’LL DO… We’re looking for a dedicated Customer Service Representative (CSR) to join our Parkworks team and provide exceptional support to both our sales professionals and customers. The CSR will collaborate closely with Regional Sales Representatives (RSRs) to assist with sales and administrative tasks throughout the sales process, from opportunity management to order fulfillment. RESPONSIBILITIES: * Manage CRM processes associated with quotes and orders * Collaborate regularly with RSRs on opportunity requirements and provide backup support * Create complete, accurate customer-facing materials including quotes and order packages * Complete internal documentation and materials needed for communication of order requirements to production and purchasing * Release orders * Communicate regularly with customers ensuring that they are kept abreast of order status, potential delays, and expectations for delivery * Produce new dealer partner and supplier agreements as required * Facilitate effective communication between departments and encourage collaboration * Learn the products we sell and how they are positioned in the market, actively participating in training and knowledge development * Drive process improvement within the CSR function * Apply your knowledge, maturity and common sense for what is non-negotiable while also knowing where you have autonomy to adjust QUALIFICATIONS: * 3-5 years in inside sales and/or customer service experience * Experience administering complex business to business sales processes * Previous experience with Customer Relationship Management (CRM) programs * Experience with Creatio as asset * Exceptional computer skills and proficiency in the Microsoft Office Suite * Post-secondary diploma, degree, or equivalent experience required CONDITIONS OF EMPLOYMENT: * Successful completion of a Criminal Record Check is required as a condition of employment. * Must be legally authorized to work in Canada OTHER INFORMATION: * This is an onsite position located in Kelowna, BC. (805 Crowley Ave, Kelowna, BC V1Y 7G6) * This position works Monday to Friday, 8-hour days WORK PERKS: We thrive when our MAKRs thrive! That’s why we offer… * A competitive annual salary ranging from $50,000 –$60,000 (with the possibility of a yearly bonus) * 2 weeks of paid vacation * Paid wellness days * Opportunity to enroll in our comprehensive benefit package after three months of employment * Access to free professional coaching, resources, and counseling through our Employee and Family Assistance Program * Professional development opportunities * Lots of fun!!! Catered lunches, in-house silent auctions, contests, draws, product ‘testing’ and MORE!!! MAKR fosters an inclusive environment where every team member is valued, respected, and encouraged to share their unique perspectives. As part of this commitment, we welcome applications from all qualified persons. We thank all applicants for their interest. Due to the high volume of applications received, only candidates selected for the next steps will be contacted. We may use AI-assisted technology throughout the recruitment process to help evaluate applications and improve hiring efficiency, while ensuring that final decisions are made by our hiring team.

What you’ll do

The Customer Service Representative will manage CRM processes, quotes, and order fulfillment while collaborating with Regional Sales Representatives. They are responsible for maintaining accurate customer documentation and ensuring effective communication regarding order status and delivery expectations.

Requirements

Candidates must have 3-5 years of experience in inside sales or customer service and proficiency with CRM software and Microsoft Office. A post-secondary diploma, degree, or equivalent experience is required, along with legal authorization to work in Canada.

Benefits

• Competitive annual salary • Yearly bonus • Paid vacation • Paid wellness days • Comprehensive benefit package • Employee and family assistance program • Professional development opportunities

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Order Fulfillment · Preferred
• Collaboration · Preferred
• Administrative Support · Preferred
• CRM Management · Preferred
• Documentation · Preferred
• Communication · Preferred
• Microsoft Office Suite · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Inside sales
• CRM management
• Order fulfillment
• Administrative support
• Communication
• Collaboration
• Microsoft Office Suite
• Problem solving
• Process improvement
• Documentation
• Sales support
• Inside Sales
• Self-Discipline
• Effective Communication
• Administrative Functions
• Artificial Intelligence
• Business To Business
• Customer Relationship Management
• Management
• Customer Service
• Computer Literacy
• Creativity
• Sales
• Order Fulfillment Management
• Internal Documentation
• Microsoft Office
• Purchasing
• Regional Sales
• Coaching
• Sales Process
• Process Improvement

Job areas

• Customer Service & Support
• Sales
• Administrative
• Manufacturing
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives