Service Advisor

Job summary

Assist customers with repair and scheduled maintenance requests, accurately document concerns on repair orders, and communicate vehicle condition and repair information from technicians. Support the Service Manager by distributing work, maintaining repair orders, assisting with promotions, monitoring labor inventory, and following safety and environmental practices.

Job details

Job description Looking for a career in a fast-paced, exciting industry? Join Watkin Motors Ford's top-rated service department as a Service Advisor. Be the dealership's front-line service representative. The Service Advisor: Assists customers with repair and scheduled maintenance service requests. Helps ensure the vehicle is fixed right the first time by accurately documenting the customer concern on the repair order. Gathers and interprets information on vehicle condition from the Technicians to advise the customer and communicate this information. Supports the Service Manager by distributing work to staff, accurately maintaining repair orders, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and other duties assigned. Company Description Watkin Motors Ford, established in 1915, is the longest-serving Ford dealership in Canada and a well-known automotive employer in Vernon, BC. The dealership has been family-run for generations, creating a stable, community-focused workplace. Team members benefit from a genuine family atmosphere, where many employees have built long-term careers and are recognized by returning customers. Watkin Motors Ford specializes in vehicle sales and service, emphasizing trust, personalized customer care, and lasting relationships. The dealership is committed to maintaining friendly, reliable service for the local community and surrounding area. Qualifications Strong customer interaction skills, including Customer Service, Customer Satisfaction, and Customer-focused Service abilities. Clear and professional Communication skills, both verbal and written, to explain technical information in an accessible way. Experience or knowledge in Aftersales processes, including service follow-up, warranty support, and maintenance recommendations. Previous experience in an automotive service advisor or related customer-facing role is an asset. Ability to work in a fast-paced environment, manage multiple appointments, and prioritize tasks effectively. Comfort with using dealership management or service scheduling software and basic computer applications. High level of professionalism, reliability, and attention to detail, with a commitment to safety and quality service. Valid driver’s license with a clean driving record preferred.

What you’ll do

Assist customers with repair and scheduled maintenance requests, accurately document concerns on repair orders, and communicate vehicle condition and repair information from technicians. Support the Service Manager by distributing work, maintaining repair orders, assisting with promotions, monitoring labor inventory, and following safety and environmental practices.

Requirements

Candidates should have strong customer service and communication skills, professionalism, reliability, attention to detail, and the ability to manage appointments and priorities in a fast-paced environment. Automotive service advisor or related customer-facing experience, familiarity with dealership or service scheduling software, and a valid driver’s license with a clean record are preferred or considered assets.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Satisfaction
• Customer-Focused Service
• Verbal Communication
• Written Communication
• Automotive Aftersales
• Service Follow-Up
• Warranty Support
• Maintenance Recommendations
• Appointment Management
• Task Prioritization
• Dealership Management Software
• Attention to Detail
• Repair Order Documentation
• Vehicle Condition Assessment
• Safety Compliance

Job areas

• Customer Service & Support
• Sales
• Management & Leadership
• Transportation