(*) Commercial National Programs Claims Examiner - Level 3

Toronto, ON
Hybrid
Posted Sep 30, 2026
1 position

$75,000–$87,000 / year

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Office presence: 2 days per week

Job summary

Adjust moderate- to high-complexity commercial property claims from initial report through resolution, including investigating losses, interpreting policy coverage, setting reserves, and negotiating settlements within authority limits. Communicate claim decisions and updates promptly, coordinate with adjusters, vendors, brokers, and other stakeholders, and maintain accurate claim documentation.

Job details

Job ID: 10200 Employment Type: Existing Role Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Moncton, NB; Dartmouth; NS. Working Business Language: English Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary range for this role is: $75,000 - 87,000. Candidates with salary expectations outside of the range are still encouraged to apply. About The Wawanesa Mutual Insurance CompanyFounded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy. Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com. We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team. Job Overview The Commercial National Programs Adjuster contributes to Wawanesa's goals of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of moderate to high complexity property claims. This role is responsible for applying and explaining policy coverages and documenting claim files. The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion. Job Responsibilities Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner. Adjustment of Commercial National Program property claims of moderate to high complexity. Review and interpret policy wordings, determine policy coverage, and effectively communicate with independent adjusters, brokers and other external stakeholders. Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers, independent adjusters, and contractors. Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources. Collect evidence to support recovery efforts. Coordinate and manage services with independent adjusters, vendors and External stakeholders, as required. contractors. Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering exceptional customer service. Maintain an effective and current diary system and document claim file activities in accordance with established procedures. Demonstrating and maintaining knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry. Demonstrating proficient skills to review repair estimates and scopes. Qualifications 2-5 years of commercial and property insurance adjusting, including litigation and large loss. Ability to interpret and quantify property damage estimates. Demonstrated excellent customer service and stakeholder management on medium to complex claims. Demonstrated ability to act as an organizational representative to external stakeholders. Excellent communication skills; listening, written, and spoken. Excellent investigative and analytical skills. Strong problem solving and critical thinking skills. Demonstrated decision making with a strong ability to effectively communicate them to multiple stakeholders. Detail oriented with a high degree of accuracy regarding data entry. Excellent time management and organizational skills. Good negotiation, decision making and critical thinking skills as well as a willingness to improve. Strong teamwork skills with the ability to collaborate with others. Post-secondary degree is preferred. Working toward or obtained Chartered Insurance Professional (CIP) designation a strong asset. Bilingualism in French and English a strong asset. Diversity Equity, Inclusion & BelongingAt Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce. We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com. All Wawanesa job applicants are subject to Wawanesa's Privacy Policy. Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.

What you’ll do

Requirements

Candidates should have 2–5 years of commercial property insurance adjusting experience, including litigation and large-loss claims, and be able to interpret and quantify property damage estimates. Strong communication, investigation, analytical, negotiation, customer service, and organizational skills are required; a post-secondary degree is preferred, and a Chartered Insurance Professional designation and French-English bilingualism are assets.