Associate, Signature Insurance

Job summary

The role manages administrative workflows, including account reconciliations, policy verification, and the creation of binders and spreadsheets. It also involves monitoring document delays and identifying missing coverages during renewal reviews.

Job details

POSITION OVERVIEW The Associate, Signature Insurance is dedicated to supporting the Signature Insurance team at Acera. Your strong organizational skills along with a high attention to detail are the keys to success in this role. This role is responsible for managing and controlling administrative workflow, investigating accounting anomalies including statement differences and account reconciliations, binders, spreadsheet and letter creation, verifying and reviewing policy information and documentation for errors, advising brokers of errors and requesting re-writes from underwriters, monitoring delays in documents to clients (internal or external), processing changes on broker portals, reviewing renewals and identifying missing coverages. This is an in-office role at the Acera-Vernon or Acera-Kelowna office. Values & Competencies Critical thinker with high attention to details High degree of professionalism and integrity Superior communication skills Committed to excellence in customer service and builds strong relationships at all levels Self-starter with strong organizational skills Skilled user of the Microsoft Office Suite of products, familiar with insurance customer relationship software Demonstrated accountability and reliability in the quality and timeliness of work Able to prioritize in a busy environment in order to meet tight deadlines Flexible and adaptable with proven problem-solving skills Works well within a team and independently Requirements 2+ years of related and progressive experience in the insurance industry with a strong working knowledge of personal insurance products Experience servicing and reviewing Elite markets (Chubb Insurance, Aviva Ovation and Intact Prestige) would be considered an asset BC Level 1 General Insurance License with the desire to obtain Level 2 CIP designation is an asset Navacord is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. The salary range for this role is $50,000 to $55,000 per year. Compensation is determined by a combination of factors including a candidate’s experience, job-specific knowledge, and skills. Internal equity to ensure fairness across the organization and region/location is also considered. This role is posted for Acera by Navacord as Acera shifts to operating under the Navacord banner following their 2025-26 merger. Qualified candidates are invited to email their resume and cover letter to: bc.careers@navacord.com.

What you’ll do

The role manages administrative workflows, including account reconciliations, policy verification, and the creation of binders and spreadsheets. It also involves monitoring document delays and identifying missing coverages during renewal reviews.

Requirements

Candidates need 2+ years of progressive insurance industry experience with strong knowledge of personal insurance products. A BC Level 1 General Insurance License is required, and a Level 2 CIP designation is considered an asset.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Communication Skills · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Workflow Management
• Account Reconciliation
• Policy Review
• Customer Service
• Microsoft Office Suite
• Insurance CRM Software
• Problem Solving
• Time Management
• Personal Insurance Knowledge
• Attention To Detail
• Communication Skills
• Organization

Job areas

• Finance & Accounting
• Administrative
• Customer Service & Support