Deskside Operational Tier 2 (Fly-In/Fly-Out Mining Site)

Vancouver, BC
On-site
Posted Sep 30, 2026
1 position

$65,000–$75,000 / year

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week

Job summary

The role involves serving as the primary onsite technical resource for a remote mining operation, managing infrastructure, networking, and end-user systems. Responsibilities include troubleshooting Fortinet environments, deploying wireless networks, and maintaining server and storage hardware.

Job details

What is the Role? WBM is seeking an experienced Deskside Operational Tier 2 resource to support a remote mining operation in Northern BC. This is a hands-on infrastructure and support role where you will serve as the primary onsite technical resource, supporting network, server, wireless, and end-user technologies in a camp-based environment. This is a Fly-In/Fly-Out position with a 2 weeks on / 2 weeks off rotation. The successful candidate must be comfortable working independently, supporting critical technology systems, and thriving in a remote mining environment. Please Note: Previous camp experience is required. Experience supporting mining, oil & gas, industrial, or other remote-site operations is strongly preferred. What You Will Do * Provide onsite technical support for infrastructure, networking, wireless, and end-user systems * Support and troubleshoot Fortinet environments, including FortiGate firewalls and Forti Switches * Manage and support SD-WAN connectivity * Deploy, configure, and troubleshoot wireless networks and access points * Perform Wi-Fi optimization, signal analysis, and wireless troubleshooting * Support Dell server infrastructure and virtualization environments * Assist with SAN and storage infrastructure * Install and configure network, server, and infrastructure equipment * Deploy and support UPS systems and Starlink solutions * Complete structured cabling, equipment installations, and hardware deployments * Troubleshoot infrastructure and connectivity issues across the site * Act as the primary onsite technical resource and escalation point What You Bring * 5+ years of IT infrastructure, systems administration, networking, or field support experience * MSP experience will also be considered * Strong Fortinet experience, including FortiGate firewalls and FortiSwitches * Networking knowledge including switching, routing, VLANs, VPNs, DNS, and DHCP * Experience supporting wireless environments and access point deployments * Server hardware experience, preferably Dell infrastructure * Virtualization experience required (Proxmox, VMware, Hyper-V, or similar) * Microsoft 365 / Office 365 administration experience * Strong troubleshooting, critical thinking, and problem-solving skills * Excellent customer service and communication skills * Previous mining, oil & gas, industrial, or remote-site experience strongly preferred * Previous camp experience required Certifications Considered an Asset * Network+, Security+, Server+ * Fortinet Certifications * MS-900, AZ-900 * Other networking, infrastructure, cloud, or security certifications Why WBM? If you are looking for the following opportunity, we want to hear from you: * You want to be a member of an elite team of like-minded technicians focused on delivering an exceptional IT experience. * You thrive in a performance-based environment where success is celebrated and career growth is earned. * You are driven by feedback and continuous improvement. * You want to be part of a winning team that celebrates successes together. * You believe the customer experience is just as important as the technical resolution. * You enjoy solving complex technical challenges and making a meaningful impact for customers. Why Join WBM? This is an opportunity to work with emerging AI, automation, and cloud technologies while helping shape the future of WBM's AI and Automation practice. You'll work alongside innovative technical teams delivering solutions that create measurable business impact. Additional Details WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of! For more information on how our team’s give back in our community, please view our Community Impact Report [https://www.wbm.ca/community/embracing-our-values/community-impact-report-2025/]. Connect with us on LinkedIn @wbmtech [https://www.linkedin.com/company/wbmtech]. Only applicants selected for an interview will be contacted. We thank all applicants for their interest in WBM.

What you’ll do

Requirements

Candidates must have 5+ years of IT infrastructure or field support experience and strong proficiency in Fortinet and networking technologies. Previous experience working in remote camp environments is strictly required.