Business Support Specialist - Bilingual - (Fixed Term Until February 2, 2027)

Job summary

The role involves coordinating contractual requirements with service providers to ensure compliance and performance. Key tasks include administrative support, report analysis, and improving organizational systems to enhance program efficiency.

Job details

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth. Job Description About the role Location: Ottawa, ON Status: Fixed Term Until February 2nd, 2027 Anticipated Start Date: November 1st, 2026 Travel Expectations: May require some travel across Ottawa region Like WCG, you believe in the power of work, As a Business Support Specialist you'll play an integral role in supporting the team with a range of responsibilities including the coordination and administration of contractual requirements with Service Providers to ensure positive performance and compliance. You'll bring exceptional technical skills, resourcefulness, business experience, and work independently and with the organizations internal and external stakeholders. You will also prepare and analyze reports, continually improve systems and processes to maximize program efficiency, effectiveness and productivity for enhanced client outcomes. What you'll do Perform administrative tasks and provide general support for the Contract Management team Draft communications to external partners in both official languages Coordinate logistics and provide administrative support for events (in-person and virtual) Organize file management and improve efficiencies in document storage infrastructure Prepare and analyze reports and share with the appropriate team members Contribute to continuous improvement efforts by supporting and assisting the Contract Management team with efficiency and effectiveness initiatives Work to continually improve organizational systems and process to maximize program efficiency, effectiveness, and productivity in support of enhanced client outcomes Review reporting and monitor performance and contractual compliance Act as the internal contact and maintain key partner contacts database and relationships Liaise with key collaborators on behalf of the organization Qualifications What you bring 3+ years’ experience in office management or administration Previous experience in a service-related industry; experience in Employment Services an asset Bilingual in English and French Ability to manage multiple priorities and deadlines in a fast-paced environment Excellent customer service, diplomacy, and interpersonal skills Able to maintain composure during difficult and high-pressure situations Must be able to work independently with minimal supervision Excellent communication skills Above average administrative and organizational skills Solid problem solving, prioritizing, and multi-tasking skills Strong digital literacy including social media and advanced Microsoft Office skills, with a focus on Excel Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check Flexibility: able to work travel to different locations across Peel, York, Toronto and Ottawa region as required For complete job requirements, see the full Job Description here Additional Information What we offer Competitive salary of $55,000 to $60,000 per year Ongoing learning and development opportunities Generous time off policy to encourage work/life balance A diverse and inclusive workplace with a track record of high employee engagement and teamwork IICWCGEOOTT Diversity, Equity, Inclusion and Belonging Matter WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone. WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process. Passion and Lived Experience Matter! If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.

What you’ll do

The role involves coordinating contractual requirements with service providers to ensure compliance and performance. Key tasks include administrative support, report analysis, and improving organizational systems to enhance program efficiency.

Requirements

Candidates need 3+ years of experience in office management or administration and must be bilingual in English and French. Proficiency in Microsoft Office, particularly Excel, and the ability to work independently in a fast-paced environment are required.

Benefits

• Ongoing Learning And Development Opportunities • Generous Time Off Policy

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Office Management
• Administration
• Bilingualism
• Customer Service
• Interpersonal Skills
• Problem Solving
• Multi-tasking
• Digital Literacy
• Microsoft Excel
• Microsoft Office
• Contract Management
• Report Analysis
• Document Management
• Diplomacy
• Organizational Skills
• Communication

Job areas

• Administrative
• Social Services
• Government & Public Sector
• Customer Service & Support
• Consulting