Policy Administration & Insurance Operations Manager

Job summary

Design and evaluate realistic insurance policy-processing scenarios to train AI models on operational standards. Create high-quality reference responses and grade AI outputs for accuracy, completeness, and procedural adherence.

Job details

This role is for one of our clients Compensation: $80 per hour We are partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, evaluate model outputs against established operational standards, and help shape how the next generation of AI reasons about the insurance policy lifecycle. We welcome carrier, MGA, TPA, and insurance-services professionals who have managed or performed policy issuance, endorsements, billing, renewals, cancellations, document production, quality control, or related servicing workflows. What You'll Do Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks Write "golden" reference responses at experienced insurance-operations quality Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions Provide written feedback the research team uses to improve model behavior Participate in onboarding office hours and calibration sessions You're a Good Fit If You Have 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention Have hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes Can translate policy and procedural requirements into precise operational steps Demonstrate excellent written communication, process discipline, and high attention to detail Can distinguish administrative execution from underwriting, claims, legal, and actuarial decisions Bonus Qualifications Experience across multiple P&C lines or insurance platforms Billing, premium audit, producer licensing, or forms-management experience Experience implementing or testing a policy administration system Lean, Six Sigma, project-management, or operations credential Experience leading service teams or establishing operational controls Role Highlights Minimum 20 hours per week (ideally 40+) Role starts immediately, applications reviewed on a rolling basis We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

What you’ll do

Design and evaluate realistic insurance policy-processing scenarios to train AI models on operational standards. Create high-quality reference responses and grade AI outputs for accuracy, completeness, and procedural adherence.

Requirements

Requires at least 2 years of professional experience in policy administration, underwriting operations, or insurance servicing. Candidates must possess strong knowledge of the insurance policy lifecycle and experience with policy administration systems.

Listed skills

• written communication · Preferred
• Quality assurance · Preferred
• Regulatory Compliance · Preferred
• Attention to detail · Preferred
• Data analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Policy Administration
• Insurance Operations
• Underwriting Operations
• Insurance Servicing
• Premium Operations
• Quality Assurance
• Transaction Controls
• Workflow Management
• Process Documentation
• Data Analysis
• Attention To Detail
• Written Communication
• Policy Issuance
• Claims Processing
• Regulatory Compliance
• Service Standards
• Research
• Artificial Intelligence
• Auditing
• Underwriting
• Billing
• Management
• Communication
• Document Production
• Exception Handling
• Lean Six Sigma
• Project Management
• Operations Management
• Operations
• Writing
• Print Binding
• Quality Control
• Detail Oriented

Job areas

• Finance & Accounting
• Administrative
• Technology
• Data & Analytics
• Consulting
• Policy Administrator
• Operations Manager (General)
• Policy and Planning Managers
• General and Operations Managers

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