Customer Success Manager (Europe) (Remote)

Job summary

Own a portfolio of key accounts to drive adoption, retention, and revenue expansion. Build the Customer Success function from scratch, developing playbooks and managing the end-to-end customer journey.

Job details

Please note: This role must be based in the European time zone. Weflow is the revenue intelligence platform integrated deeply into modern CRMs, helping RevOps and sales teams capture activity, run their pipeline, and forecast with confidence. We're a fast-growing, VC-backed team serving customers across the US and Europe, and we're now building out our Customer Success function. As our Senior Customer Success Manager, you'll own a portfolio of our most important accounts, driving adoption, retention, and expansion. You'll be one of the first hires shaping how we do Customer Success, with real ownership over both the playbook and your commercial results. TASKS As Customer Success Manager, you'll work closely with late-stage prospects and existing customers, helping them create fast and impactful value with Weflow. You'll own retention and expansion across your book, turning strong onboarding and deep adoption into renewals and growth, with real commercial upside tied to the results you deliver. You'll be an integral part of our customer journey, ensuring seamless onboarding, adoption, retention, and revenue expansion. This is a hands-on commercial role where you'll build our Customer Success function from scratch and develop a strong network across the RevOps and Sales community globally, in a fast-growing environment with plenty of room to grow. REQUIREMENTS * 2-5+ years in Revenue Operations, Salesforce Administration, Customer Success or Solutions Engineering. * Strong technical acumen with experience in CRM systems (Salesforce), data integrations, and working with RevOps teams. * Experience in Revenue Operations and/or as a Salesforce admin is a plus. * Experience leading implementation teams for highly complex products is a plus. * Experience or deep knowledge of Salesforce data capture, pipeline management, and forecasting is a plus. * Proven track record of those metrics and urgency around onboarding and implementations. * Have shown curiosity and ability to implement AI to optimize processes within your department. * Data-driven decision-making mindset, translating insights into actionable strategies. * Strong cross-functional collaboration skills, working with Sales, Product, and Marketing to create a customer-first culture. * Exceptional executive communication and stakeholder management skills. BENEFITS * Revenue-generating role, closely collaborating with the founders of Weflow * Competitive compensation, including performance-based incentives and equity. * Opportunity to work closely with experienced RevOps & GTM leaders in high-growth companies across the entire Weflow customer base. * High-impact position in a customer-, and velocity-driven culture. * Flexible PTO, competetive compensation and equity This role will give you great internal and external exposure to best-in-class businesses at the forefront of modern AI-driven revenue platforms. Weflow is an an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

What you’ll do

Own a portfolio of key accounts to drive adoption, retention, and revenue expansion. Build the Customer Success function from scratch, developing playbooks and managing the end-to-end customer journey.

Requirements

Requires 2-5+ years of experience in RevOps, Salesforce Administration, or Customer Success with strong technical acumen in CRM systems. Candidates should have a proven track record in onboarding complex products and a data-driven mindset.

Benefits

• Performance-based incentives
• Equity
• Flexible PTO
• Competitive compensation

Listed skills

• Retention · Preferred
• CRM Systems · Preferred
• Stakeholder Management · Preferred
• Onboarding · Preferred
• Forecasting · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Success Management
• Revenue Operations
• Salesforce Administration
• Solutions Engineering
• CRM Systems
• Data Integration
• Pipeline Management
• Forecasting
• Stakeholder Management
• Executive Communication
• Cross-functional Collaboration
• AI Implementation
• Data-driven Decision Making
• Onboarding
• Retention
• Revenue Expansion
• Cross-Functional Collaboration
• Sales Prospecting
• Curiosity
• Data-Driven Decision Making
• Artificial Intelligence
• Customer Relationship Management
• Management
• Communication
• Sales
• Marketing
• Salesforce
• Data Capture
• Technical Acumen

Job areas

• Customer Service & Support
• Sales
• Software
• Management & Leadership
• Data & Analytics
• Customer Success Manager
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers