Inside Sales Expert - QC

Job summary

The Inside Sales Expert drives business growth by managing customer accounts, qualifying sales opportunities, and coordinating with internal teams to resolve customer inquiries. They are responsible for maintaining the sales pipeline and providing comprehensive sales support, including quotations and order management.

Job details

JOB DESCRIPTION Position: Inside Sales Expert - QC Reports to: Client Relations Team Leader Job Ref: WCA0404EMPL-ISE Position Summary: The Inside Sales Expert is responsible for driving inside sales activities while working closely with Field Sales, Marketing, Client Relations, and Distribution Partners to support business growth and customer success. The role focuses on developing strong relationships with prospects, customers, and key decision-makers, increasing product awareness, identifying new business opportunities, and supporting the achievement of territory sales objectives. The position serves as a key point of contact for customer inquiries and support, providing timely assistance with orders, quotations, pricing, technical requests, and payment-related matters. By coordinating with internal teams across Sales, Operations, Supply Chain, Product Management, and Client Relation, the Internal Sales Specialist ensures complete ownership and resolution of customer requests and issues. Success in this role requires a proactive, customer-focused approach, strong communication and relationship-building skills, effective pipeline and CRM management, and a commitment to delivering an exceptional customer experience that drives customer satisfaction, loyalty, and long-term business growth. Main Accountabilities: * Serve as the primary point of contact for customer inquiries, requests, and issue resolution by coordinating with Sales, Operations, Supply Chain, Product Management, Product Support, and other internal or external stakeholders. * Deliver an exceptional customer experience by proactively communicating status updates, resolving concerns, answering questions, and ensuring timely follow-up throughout the entire customer journey. * Support revenue growth by qualifying and managing sales opportunities, maintaining an active sales pipeline, and collaborating closely with Field Sales, Marketing, andClient Relationsteams to achieve territory objectives. * Manage and develop customer accounts generating less than CAD $25,000 annually, identifying growth opportunities and transitioning accounts to the appropriate Territory Sales Manager when strategic growth thresholds are achieved. * Provide comprehensive sales support, including quotations, cross-references, sample requests, pricing, product information, order management, and other customer-related sales activities. * Coordinate customer requests and commercial activities to ensure all requirements—including production capability, delivery schedules, pricing, quotations, invoicing, and resource availability—are handled accurately and efficiently. * Identify, communicate, and escalate high-potential opportunities, including repeat OEM business, panel builder projects, and scalable industrial automation solutions, to support long-term business growth. * Maintain accurate customer, opportunity, and activity records within the Weidmüller CRM system and ensure compliance with all reporting requirements and business processes. * Monitor, analyse, and report key performance indicators, sales forecasts, pipeline activity, and territory performance, providing actionable insights and recommendations to management. * Collaborate with internal and external stakeholders to support territory objectives, strengthen customer relationships, and contribute to the achievement of regional sales and business growth targets. * Continuously seek opportunities to improve customer satisfaction, operational efficiency, and overall business performance through proactive communication, problem-solving, and teamwork. Qualifications * Technical Diploma * 3-5 years experience in Inside Sales Account Management * Fluency in English and French

What you’ll do

The Inside Sales Expert drives business growth by managing customer accounts, qualifying sales opportunities, and coordinating with internal teams to resolve customer inquiries. They are responsible for maintaining the sales pipeline and providing comprehensive sales support, including quotations and order management.

Requirements

Candidates must be fluent in both English and French to effectively communicate with customers and stakeholders. The role requires strong relationship-building skills and proficiency in CRM management to track activities and report on key performance indicators.

Listed skills

• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside Sales
• CRM Management
• Account Management
• Pipeline Management
• Customer Relationship Management
• Sales Forecasting
• Quotation Management
• Cross-referencing
• Order Management
• English Fluency
• French Fluency
• Communication Skills
• Problem Solving
• Technical Support
• Lead Qualification
• Stakeholder Coordination
• Sales Territory Management
• Sales Support
• Sales Pipelines
• Operational Efficiency
• Customer Success Management
• Industrial Automation
• Supply Chain
• Sales Prospecting
• Bilingual (French/English)
• Management
• Business Process
• Customer Service
• Communication
• Sales
• Leadership
• Marketing
• Scalability
• Invoicing
• Key Performance Indicators (KPIs)
• Order Management Systems
• Product Management
• Product Support
• Quotations
• Regional Sales
• Relationship Building
• Sales Operations
• Revenue Growth
• Coordinating
• Cisco Identity Services Engine (ISE)
• Customer Inquiries
• Teamwork

Job areas

• Sales
• Customer Service & Support
• Manufacturing
• Logistics
• Inside Sales Executive
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel