Medical Care Coordinator

Entity: WELL Health Clinic Network Inc. Position Title: Medical Care Coordinator Salary Range: $55,000 CAD per annum Job Class: Full Time Work Location: Calgary, AB About the Company: WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 220+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, botox procedures, and women’s health services.The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company [http://www.well.company/], wellclinics.ca [https://wellclinics.ca/?__hstc=50825974.7283afbf33bf57aae0e5d89fa24961a8.1618018270050.1629828030122.1630495166443.65&__hssc=50825974.3.1630495166443&__hsfp=3378660220] Position Summary: The Medical Care Coordinator (MCC) acts as the primary administrative and patient support resource within the clinic, ensuring smooth coordination between physicians, patients, and the wider care team. What you will be doing: * Serve as the first point of contact for patients, providing professional and compassionate communication. * Manage patient scheduling, including booking, rescheduling, and confirming appointments. * Track and coordinate preventive care appointments (e.g., annuals, physicals, routine screenings, and follow-up care). * Coordinate diagnostic imaging (DI), external referrals, and requisitions; track and follow up on results. * Maintain accurate and timely patient records in the EMR (CHR Connect). * Support physicians with clinic workflow, appointment preparation, and follow-up communication. * Triage patient requests (phone, email, portal messages) and direct appropriately. * Ensure patients receive necessary forms, requisitions, and instructions. * Collaborate with MCC Support for tracking requisitions, referrals, and lab work. * Assist with patient onboarding and orientation to clinic programs and services. * Handle confidential medical information in compliance with privacy standards. * Manage inbox messages, faxing, scanning, and linking documents into patient charts. * Provide status updates to patients regarding external appointments, tests, or requisitions. * Communicate effectively with other departments (nursing, lab, administration) to ensure continuity of care. * Support physicians by reducing administrative burden and optimizing clinical time. * Room patients and prepare exam rooms for appointments. * Clean and stock physician rooms, ensuring adequate supplies and a safe environment. * Participate in team huddles, training sessions, and continuous quality improvement initiatives. You have: * Previous experience in medical office administration, patient coordination, or a healthcare setting preferred. * Strong knowledge of medical terminology and EMR systems (CHR/TELUS Health preferred). * Excellent organizational, communication, and problem-solving skills. * Ability to multitask, prioritize, and remain calm in a fast-paced clinical environment. * Strong attention to detail and commitment to accuracy. * Professional, compassionate, and patient-centered approach. The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate. WELL, is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way. This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions. WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report [https://well.company/sustainability-impact-report/#esg-heart]. Want Read more about us: https://stories.well.company/ [https://stories.well.company/]

The Medical Care Coordinator serves as the primary administrative support, managing patient scheduling, referrals, and clinic workflows. They ensure accurate record-keeping in the EMR and facilitate communication between patients, physicians, and the care team.

Candidates should have previous experience in medical office administration or a healthcare setting. Proficiency in medical terminology and EMR systems is preferred, along with strong organizational and communication skills.

• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Medical office administration
• Patient coordination
• Medical terminology
• EMR systems
• CHR Connect
• TELUS Health
• Patient scheduling
• Triage
• Communication
• Problem-solving
• Multitasking
• Attention to detail
• Record maintenance
• Clinical workflow support
• Follow-Up Care
• Care Coordination
• Office Administration
• Healthcare Industry Knowledge
• Patient Coordination
• Patient Onboarding
• Workflow Management
• Compassion
• Artificial Intelligence
• Billing
• Botulinum Toxin
• Medical Records
• Continuous Quality Improvement (CQI)
• Information Privacy
• Digital Electronics
• Electronic Medical Record
• Family Medicine
• Internal Medicine
• Innovation
• Problem Solving
• Kinesiology
• Medical Terminology
• Optimization Software
• Organizational Communications
• Practice Management Software
• Preventive Care
• Sleep Apnea
• Telehealth
• Scheduling
• Coordinating
• Setting Appointments
• Revenue Cycle Management
• Detail Oriented

• Healthcare
• Administrative
• Customer Service & Support
• Medical Care Coordinator
• Care Coordinator
• Social Work Associate Professionals
• Medical and Health Services Managers

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week