Medical Office Assistant

Job summary

The Medical Office Assistant will handle administrative tasks such as scheduling and billing while providing direct patient care and support to physicians. Additionally, the role involves performing basic laboratory duties, including specimen collection and the sterilization of medical instruments.

Job details

Entity: WELL Health Clinic Network Inc. Position: Medical Office Assistant Job Type: Part Time Location: WELL Health Medical Centres - Kensington, Burnaby, BC Per hour Range: $19.00 - $21.00 CAD per hour About the Company: WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 220+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, botox procedures, and women’s health services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company [http://www.well.company/], wellclinics.ca [https://wellclinics.ca/?__hstc=50825974.7283afbf33bf57aae0e5d89fa24961a8.1618018270050.1629828030122.1630495166443.65&__hssc=50825974.3.1630495166443&__hsfp=3378660220] Position Summary: The Company is currently searching for a motivated team player to join the exciting, fast-growing company. You will be working in a team-based environment to support physicians in delivering excellent patient care. If you love helping people, this job is for you. What you will be doing: * Administrative duties - answer calls and greet patients in a helpful, respectful, and efficient manner, schedule appointments, manage referrals, result management and handle billing. * Lab Duties - include collecting and preparing laboratory specimens or perform basic laboratory tests on the premises, dispose of contaminated supplies, and sterilize medical instruments. * Patient Care duties – Coordinate patient care through the clinic: checking in, prepping, escorting to exam rooms, preparing exam or treatment rooms, answering questions, providing post-appointment service, monitoring the waiting room. * General duties – Ensure to keep patient information confidential and secure at all times. * Perform all other related clinical, administrative tasks or special tasks as required by clinic management. You have: * High school diploma or the equivalent * Exceptional customer service skills * A Team Player * Strong verbal and written communication skills * Attention to detail and ability to plan, organize, and prioritize work. * Ability to work independently as well as with a team. * Ability to analyze, problem-solve and take the initiative. * Open and accountable * Ability to work varying shift patterns as needed by the clinic (including evenings and weekends) * Experience as an MOA or MOA programs certification is an asset. * Experience with the EMR system Accuro and a good understanding of MSP billing are assets. Willingness to work a variety of shifts, predominantly weekdays, with evening and weekend shifts required as needed to support clinic operations. The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate. This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions. WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way! WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ Sustainability Impact Report [https://well.company/sustainability-impact-report/#esg-heart]. Want Read more about us: https://stories.well.company/ [https://stories.well.company/]

What you’ll do

The Medical Office Assistant will handle administrative tasks such as scheduling and billing while providing direct patient care and support to physicians. Additionally, the role involves performing basic laboratory duties, including specimen collection and the sterilization of medical instruments.

Requirements

Candidates must possess a high school diploma or equivalent and demonstrate strong communication and customer service skills. Experience with the Accuro EMR system and knowledge of MSP billing are considered assets for this position.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Billing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Patient scheduling
• Billing
• Laboratory specimen collection
• Medical instrument sterilization
• Customer service
• Communication
• Problem-solving
• Accuro EMR
• MSP billing
• Data confidentiality
• Time management
• Teamwork
• Attention to detail
• Care Coordination
• Workplace Inclusivity
• Healthcare Industry Knowledge
• Administrative Functions
• Artificial Intelligence
• Botulinum Toxin
• Management
• Medical Records
• Customer Service
• Clinic Management Systems
• Information Privacy
• Digital Electronics
• Electronic Medical Record
• Family Medicine
• Internal Medicine
• Innovation
• Kinesiology
• Laboratory Testing
• Medical Office Procedures
• Operations
• Optimization Software
• Practice Management Software
• Sleep Apnea
• Telehealth
• Setting Appointments
• Revenue Cycle Management
• Prioritization
• Detail Oriented

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Medical Office Assistant
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other

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