Medical Office Assistant

Job summary

The Medical Office Assistant coordinates patient care, manages appointment schedules, and maintains patient charts within the EMR system. They also assist technologists and radiologists while ensuring the clinic environment remains clean and patient confidentiality is upheld.

Job details

Entity: WELL Health Clinic Networks Inc. Job Title: Medical Office Assistant Hourly Rate: $23.00 - $25.00 CAD per hour Job Class: Full Time Location: WELL Health Clinic - False Creek Wellness About the Company: WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 220+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, and women’s health services.The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company [http://www.well.company/], wellclinics.ca [https://wellclinics.ca/?__hstc=50825974.7283afbf33bf57aae0e5d89fa24961a8.1618018270050.1629828030122.1630495166443.65&__hssc=50825974.3.1630495166443&__hsfp=3378660220] Position Summary: To support Well Health Medical & Longevity Centre, Diagnostic Imaging Department in clinic operations and in delivering patient care. All work should be delivered to standards and procedures established in Diagnostics procedure manual or otherwise requested by the Clinic Manager. What you will be doing: * Coordinates patient care through the clinic: checking in, prepping, escorting to change room, answering questions, monitoring the waiting room. * Answers inquiries by phone, email, and in-person in a helpful, respectful, and efficient manner. * Ensures that all requisition and referral forms are legible and signed by a physician. * Maintains appointment schedule in Velox (booking, billing, and reporting). * Maintains Oscar EMR, including the patient chart; performs tasks (including linking reports/results, uploading requisitions, and referrals) in support of patient care. * Relays MRI/CT scan preparations to the patient * Ensures MRI/CT are stocked appropriately and ensures that they are ready for the next patient (gowns, scrubs, sheets, etc.). * Ensures patient confidentiality is thoroughly practiced at all times. * Handles patient images and reports according to HIPPA regulations. * Assist MRI/CT technologists and radiologists when requested. * Maintain a strong communication between patients, technologists, and radiologists. * Ensure waiting room, change room and recovery area are tidy and clean. * Performs all other related clinical, administrative tasks or special tasks as required. * Provides patient care with a customer service lens. You have: * Previous experience in diagnostic imaging is preferred * Ability to work well in a team environment * Excellent written and verbal communication skills * Computer proficiency – Microsoft Office Suite * EMR proficiency – Oscar and Velox (an asset but not mandatory) * Organized, accurate and efficient * Proficiency in Cantonese and/or Mandarin is beneficial * Ability to problem-solve * Good sense of character and judgement * Clinical Skills and Abilities: * English (fluent) * Medical Terminology * Medical Office Assistant certificate or 2+ years of office experience * Basic Cardiac Life Support certificate The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate. WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way. This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions. WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report [https://well.company/sustainability-impact-report/#esg-heart]. Want Read more about us: https://stories.well.company/ [https://stories.well.company/]

What you’ll do

The Medical Office Assistant coordinates patient care, manages appointment schedules, and maintains patient charts within the EMR system. They also assist technologists and radiologists while ensuring the clinic environment remains clean and patient confidentiality is upheld.

Requirements

Candidates must possess a Medical Office Assistant certificate or at least two years of relevant office experience, along with Basic Cardiac Life Support certification. Proficiency in English, strong communication skills, and computer literacy are required, with diagnostic imaging experience considered an asset.

Listed skills

• Clinical care · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• record keeping · Preferred
• Communication · Preferred
• Data entry · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient care
• Medical terminology
• Electronic medical records
• Customer service
• Appointment scheduling
• Communication
• Data entry
• Administrative tasks
• Basic cardiac life support
• Problem-solving
• Microsoft office suite
• Clinical support
• Record keeping
• Teamwork
• Attention to detail
• Care Coordination
• Healthcare Industry Knowledge
• Administrative Functions
• Artificial Intelligence
• Automation
• Basic Cardiac Life Support
• Billing
• X-Ray Computed Tomography
• Cantonese Chinese
• Medical Records
• Mandarin Chinese
• Customer Service
• Information Privacy
• Digital Electronics
• Electronic Medical Record
• English Language
• Family Medicine
• Internal Medicine
• Innovation
• Problem Solving
• Kinesiology
• Magnetic Resonance Imaging
• Medical Office Procedures
• Medical Terminology
• Microsoft Office
• Operations
• Optimization Software
• Medical Privacy
• Practice Management Software
• Radiology
• Sleep Apnea
• Telehealth
• Verbal Communication Skills
• Setting Appointments
• Revenue Cycle Management

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Medical Office Assistant
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other