Medical Office Assistant

Job summary

The Medical Office Assistant will perform administrative tasks such as scheduling and billing while providing direct patient care and support. Additionally, the role involves laboratory duties including specimen collection and the sterilization of medical instruments.

Job details

Entity: WELL Health - Kingsway Position Title: Medical Office Assistant Hourly Pay range:$19 - $21 Job Class: Part-Time Work Location: Vancouver, B.C. About the Company: WELL Health Technologies Corp. (TSX: WELL) is an innovative, technology-enabled healthcare company committed to improving health outcomes by integrating advanced technologies into everyday care. Through the power of digital tools and automation, WELL empowers healthcare providers to deliver exceptional care, enabling patients to take a more active role in managing their health. WELL has developed a comprehensive practitioner enablement platform that provides end-to-end practice management tools, including virtual care, digital patient engagement, Electronic Medical Records (EMR), Revenue Cycle Management (RCM), and data protection services. This platform supports healthcare practitioners both within and beyond WELL’s omni-channel patient services network. As Canada’s largest network of outpatient medical clinics, WELL operates over 220 locations nationwide, offering both primary and specialized care. Its telehealth division also delivers a leading, multinational, multidisciplinary virtual care service. For more information about our company, please visit: well.company, wellclinics.ca Position Summary: The Company is currently searching for a motivated team player to join the exciting, fast-growing company. You will be working in a team-based environment to support physicians in delivering excellent patient care. If you love helping people, this job is for you. What you will be doing: * Administrative duties - answer calls and greet patients in a helpful, respectful, and efficient manner, schedule appointments, manage referrals, result management and handle billing. * Lab Duties - include collecting and preparing laboratory specimens or perform basic laboratory tests on the premises, dispose of contaminated supplies, and sterilize medical instruments. * Patient Care duties – Coordinate patient care through the clinic: checking in, prepping, escorting to exam rooms, preparing exam or treatment rooms, answering questions, providing post-appointment service, monitoring the waiting room. * General duties – To ensure to keep patient information confidential and secure at all times. Perform all other related clinical, administrative tasks or special tasks as required by clinic management. You have: * High school diploma or the equivalent * Exceptional customer service skills * A Team Player * Strong verbal and written communication skills * Attention to detail and ability to plan, organize, and prioritize work. * Ability to work independently as well as with a team. * Ability to analyze, problem-solve and take the initiative. * Open and accountable * Ability to work varying shift patterns as needed by the clinic (including evenings and weekends) * Experience as an MOA or MOA programs certification is an asset. * Experience with EMR system PROFILE and a good understanding of MSP billing are assets. The wage offered for this position falls within a specified range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate. WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way! This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions. WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar. [https://well.company/esg-report/] Want Read more about us: https://stories.well.company/ [https://stories.well.company/]

What you’ll do

The Medical Office Assistant will perform administrative tasks such as scheduling and billing while providing direct patient care and support. Additionally, the role involves laboratory duties including specimen collection and the sterilization of medical instruments.

Requirements

Candidates must possess a high school diploma or equivalent and demonstrate strong communication and customer service skills. Experience with EMR systems and MSP billing is considered an asset for this position.

Listed skills

• Administrative Support · Preferred
• Customer service · Preferred
• Communication Skills · Preferred
• Attention to detail · Preferred
• Problem solving · Preferred
• Teamwork · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Patient scheduling
• Medical billing
• Laboratory specimen collection
• Sterilization of medical instruments
• Customer service
• Electronic Medical Records
• Communication skills
• Attention to detail
• Problem-solving
• Teamwork
• Time management
• Data confidentiality
• MSP billing
• Clinical assistance
• Environmental Social And Corporate Governance (ESG)
• Care Coordination
• Workplace Inclusivity
• Administrative Functions
• Artificial Intelligence
• Automation
• Billing
• Management
• Customer Service
• Clinic Management Systems
• Communication
• Information Privacy
• Electronic Medical Record
• Innovation
• Laboratory Testing
• Medical Office Procedures
• Practice Management
• Telehealth
• Setting Appointments
• Revenue Cycle Management
• Prioritization
• Detail Oriented

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Medical Office Assistant
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other

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