Medical Office Assistant

Job summary

The role involves performing medical office assistant duties while providing leadership and operational support to the clinic team. You will manage daily workflows, coordinate schedules, and assist with staff training and clinic initiatives.

Job details

Entity: WELL Health Clinic Network Inc. Position Title: Medical Office Assistant Hourly Pay range: $19.00 Job Class: Full Time Work Location: WELL Health Gateway About the Company: WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 220+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company [http://www.well.company/], wellclinics.ca [https://wellclinics.ca/?__hstc=50825974.7283afbf33bf57aae0e5d89fa24961a8.1618018270050.1629828030122.1630495166443.65&__hssc=50825974.3.1630495166443&__hsfp=3378660220] Position Summary: This is a dual-role position that combines the responsibilities of a Medical Office Assistant with the leadership responsibilities of a Team Lead. The successful candidate will carry a part-time physician assignment, provide full Medical Office Assistant support while also oversee daily clinic operations, supporting staff, and assisting management with operational initiatives. The ability to effectively balance patient care responsibilities with leadership duties is essential. What you will be doing: * Carry all responsibilities and duties of a Medical Office Assistant while supporting a designated part-time physician. * Provide day-to-day leadership, guidance, and support to the Medical Office Assistant team. * Coordinate physician and staff schedules to ensure efficient clinic operations. * Monitor clinic workflow, patient flow, and operational priorities throughout the day. * Deliver exceptional customer service while supporting patients, physicians, and team members. * Participate in leadership and operational meetings, contributing ideas and supporting continuous improvement initiatives. * Assist with onboarding, training, mentoring, and coaching new and existing staff. * Maintain clinic and medical supplies. * Assist with clinic marketing initiatives, community outreach, and special projects. * Ensure clinic policies, procedures, and quality standards are consistently followed. * Support management with administrative projects, reporting, and operational initiatives as required. * Demonstrate flexibility by adapting to changing clinic priorities and operational needs. You have: * Previous experience working in a medical clinic is required. * Proficiency with QHR’s Accuro system is required. * Demonstrated leadership abilities or previous supervisory or Team Lead experience is considered an asset. * Excellent organizational, communication, and problem-solving skills. * Ability to effectively prioritize competing responsibilities in a fast-paced environment. * Strong commitment to professionalism, teamwork, accountability, and patient-centered care. * Flexible and willing to support the operational needs of the clinic as priorities evolve. The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate. WELL, is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way. This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions. WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report [https://well.company/sustainability-impact-report/#esg-heart]. Want Read more about us: https://stories.well.company/ [https://stories.well.company/]

What you’ll do

The role involves performing medical office assistant duties while providing leadership and operational support to the clinic team. You will manage daily workflows, coordinate schedules, and assist with staff training and clinic initiatives.

Requirements

Candidates must have previous experience working in a medical clinic and proficiency with the Accuro system. Demonstrated leadership or supervisory experience is considered an asset for this dual-role position.

Listed skills

• Clinical care · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical Office Assistant
• Team Leadership
• Accuro
• Clinic Operations
• Patient Care
• Workflow Management
• Customer Service
• Staff Mentoring
• Scheduling
• Administrative Support
• Problem-solving
• Communication
• Organizational Skills
• Clinic Marketing
• Inventory Management
• Community Outreach
• Healthcare Industry Knowledge
• Professionalism
• Accountability
• Patient Flow
• Patient-Centered Care
• Artificial Intelligence
• Medical Equipment
• Billing
• Management
• Medical Records
• Continuous Improvement Process
• Information Privacy
• Digital Electronics
• Electronic Medical Record
• Family Medicine
• Internal Medicine
• Leadership
• Marketing
• Innovation
• Problem Solving
• Kinesiology
• Medical Office Procedures
• Mentorship
• Operations
• Optimization Software
• Organizational Communications
• Practice Management Software
• Coaching
• Sleep Apnea
• Telehealth
• Revenue Cycle Management
• Prioritization
• Teamwork

Job areas

• Healthcare
• Administrative
• Management & Leadership
• Customer Service & Support
• Medical Office Assistant
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other