Transition Associate

Job summary

Prepare and review account documentation, manage onboarding workflows and corrections, and process and track client transfers. Support incoming and recently transitioned advisor teams, maintain transition reporting, and coordinate with internal departments and external providers.

Job details

Transition Associate Location: This posting is for an existing vacancy in Wellington-Altus’s Toronto or Saskatoon office. Our organization: Founded in 2017, Wellington-Altus Private Wealth Inc. (Wellington-Altus) is Canada's top-rated* investment dealer and a subsidiary of Wellington-Altus Financial Inc., one of Canada’s Top Growing Companies**. With more than $55 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors, and their high-net-worth clients. *Investment Executive 2026 Brokerage Report Card. ** Report on Business 2026 rankings. The opportunity: Reporting to the Manager, Transition, the Transition Associate will be responsible for supporting Transitions for the purpose of onboarding new Advisor Teams. Transition Associates play a key role in the growth of our business, utilizing their exceptional client service skills, combined with their keen eye for detail and process improvement to successfully manage and complete the tasks and projects associated with Advisor Onboarding. Key responsibilities include: * Prepare account documentation & complete quality control processes * Reviewing Personal Information Form (PIF). * Analyzing information contained in PIF to establish account types, platforms, additional forms and selecting templates for various scenarios per household. * Identify missing information, documentation, and forms. * Completing templates and preparing packages. * Manage documentation finalization, workflow initiation, and follow-up * Uploading or printing (depending on mode of delivery) packages for delivery to client. * Package tracking throughout workflow process at various levels. * Uploading to DocuSign. * Complete documentation corrections * Communicating with various departments to identify and rectify required corrections. * Updating documentation as required. * Reinitiating and continue workflow to completion. * Complete ongoing reporting * Completing package tracking via Transition Tracker. * Completing Daily Summary reporting on metrics. * Updating and maintaining Smartsheet data and documents. * Completing ad hoc reporting, as required. * Complete transfers processing * Reviewing transfer forms for accuracy and completeness. * Initiating transfers via partner website/tools. * Tracking, reconciling and following up on all transfers. * Monitoring transfers for rejections and reprocess if necessary. * Provide support to incoming & recently-transitioned IA teams * Acting as a general resource person concerning the firm’s products, procedures, and policies. * Liaising with marketing provider and IT provider to support the onboarding of teams. The ideal candidate will possess: * Completion of post-secondary education in business administration, accounting, finance, or a similar field of study preferred. * 1+ years’ experience in a customer/client-service facing role, or minimum of 1 year as a Junior Transition Associate. * Equivalent combination of education and experience may be considered. * Experience in wealth management/financial services or other regulated industry is a strong asset. * Proficiency with the MS Office suite, including Word, Excel, PowerPoint, Teams, and Outlook. * Strong knowledge and desire to learn new technology applications quickly, such as DocuSign, custodian applications, WA systems. * Valid CSC/CPH or Canadian Investment Regulatory Exam (CIRE) is considered an asset. * Exceptional organizational skills. * Ability to communicate effectively, both written and verbal, with all levels within the organization, across various mediums (in-person, over the phone, virtually). * Ability to adapt quickly to changing needs and work requirements. * Demonstrated ability to learn job-specific/proprietary technology and systems in an accelerated amount of time (within 3 months of hire). * Proven, reliable work ethic with the ability to manage multiple, competing priorities. * Established ability to independently identify problems and make suggestions for improvement. * Experience working within defined processes with the ability to independently manage tasks and outcomes. * Excellent attitude and committed to providing extraordinary service. * An excellent attention to detail. * An ability to maintain the highest levels of confidentiality. * Willingness and ability to work overtime as business needs dictate, including evenings and weekends. Conditions of employment: * Must be legally eligible to work in Canada. * A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment. * Must be able to travel within Canada 0-15% of the time. Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply. If you require accommodation for the recruitment process, please let us know at the point of application. Compensation & Benefits: Range $50,000 - $60,000 annually. This range represents Wellington-Altus' expected range of compensation for this position. Actual compensation will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Compensation for part-time roles will be pro-rated based on number of hours regularly worked. Wellington-Altus' total compensation package for employees may also include discretionary bonuses as well as other perks and rewards. Wellington-Altus also offers health insurance, accident and life insurance, and other unique benefits per location. To apply: Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. Artificial Intelligence (AI) will be used to screen and assess candidates for this role. More information about working at Wellington-Altus can be found on our website at www.wellington-altus.com [http://www.wellington-altus.com/].

What you’ll do

Prepare and review account documentation, manage onboarding workflows and corrections, and process and track client transfers. Support incoming and recently transitioned advisor teams, maintain transition reporting, and coordinate with internal departments and external providers.

Requirements

Post-secondary education in business administration, accounting, finance, or a related field is preferred, along with at least one year of client-service experience or one year as a Junior Transition Associate. Candidates should have strong organizational, communication, technology-learning, and attention-to-detail skills; wealth management experience and CSC/CPH or CIRE credentials are assets.

Benefits

• Health Insurance
• Accident Insurance
• Life Insurance
• Discretionary Bonuses
• Other Location-Specific Benefits

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Quality Control · Preferred
• Reporting · Preferred
• Microsoft Office · Preferred
• Process Improvement · Preferred
• Docusign · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Service
• Account Documentation
• Quality Control
• Advisor Onboarding
• Transfer Processing
• Documentation Review
• Workflow Management
• Reporting
• Attention To Detail
• Organization
• Written And Verbal Communication
• Problem-Solving
• Process Improvement
• Confidentiality
• Microsoft Office
• DocuSign
• Ad Hoc Reporting
• DocuSign (Software)
• Quality Control Processes
• Organizational Skills
• Willingness To Learn
• Strong Work Ethic
• Microsoft Excel
• Accounting
• Artificial Intelligence
• Data Analysis
• Brokerage
• Business Administration
• Investments
• Communication
• Finance
• Equities
• Financial Services
• Marketing
• Microsoft Outlook
• Package Tracking
• Portfolio Management
• Microsoft PowerPoint
• Wealth Management
• Smartsheet
• Diversification (Investing)
• Detail Oriented

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Transition Assistant
• Brokerage Clerk
• Statistical, Finance and Insurance Clerks
• Brokerage Clerks

More jobs from Wellington-Altus Financial Inc.