Registration/Switchboard Clerk (GMCH) #2026-241

Job summary

The Registration/Switchboard Clerk acts as the primary communication hub for the hospital, managing incoming calls, emergency codes, and paging systems. Additionally, the role involves registering patients using the hospital information system and maintaining accurate patient records and internal census data.

Job details

November 3, 2026 GROVES MEMORIAL COMMUNITY HOSPITAL POSTING #2026-241 REGISTRATION/SWITCHBOARD CLERK (REGULAR PART TIME) One (1) regular part time Registration/Switchboard Clerk position is available within the Registration/Switchboard department at Groves Memorial Community Hospital. This position is unionized with UNIFOR, Local 1106. RESPONSIBILITIES: Act as main communication center answering incoming calls and redirecting to appropriate departments, overhead pages, emergency codes, and reference to on-call schedules Using the hospital information system, following registration standards, register patients with current valid information for each visit Responsible for understanding downtime procedures for phone system, hospital information system, paging, and any other electronic systems maintained by the department, including emergency codes Manage contacts in a professional manner understanding the patient is first and foremost Confidentiality of all information is a requirement of employment as well as compliance with the Privacy Act, hospital and departmental policies and procedures including compliance with Pledge of Confidentiality which requires staff to maintain confidentiality even after employment ceases Other duties as assigned: Including but not limited to file sorting, chart creation, organizing of patient information, daily entry of internal census information. QUALIFICATIONS: Graduate Medical Office Program preferred Medical Terminology Certificate required - current related experience may be considered (must complete medical terminology certificate) Meditech registration experience – Recent experience preferred Previous Switchboard/Admitting/Registration experience in a healthcare setting Good working knowledge of MS Office (especially Word and Excel) and experience with other software applications, particularly hospital information systems Compliance with Privacy Legislation and Hospital Confidentiality requirements. Experience organizing patient health information with high degree of accuracy Excellent verbal and written communication skills Ability to deal effectively with the public, physicians and other healthcare professionals, in a polite, pleasant and professional manner Ability to work at a fast pace, independently and maintain strong organizational skills and ability to prioritize to meet deadlines Current knowledge of basic Accounts Receivable functions Demonstrated leadership skills and ability to work collaboratively Must have excellent attendance record Must be able to type 40 words per minute Satisfactory performance and attendance required Satisfactory Reference Checks required prior to start date Must provide a Police Vulnerable Sector Check Must complete a Pre-Employment Health Assessment NOTE: Candidates will be tested for qualifications described above. HOURS OF WORK: Availability for rotating shifts including days, evenings, nights, weekends and statutory holidays as per department schedule SALARY: $25.31 to $27.04 per hour Interested applicants please submit your cover letter and resume on BambooHR at the following link: https://whca.bamboohr.com/jobs/ by 4:00pm on November 11, 2026. INTERNAL applicants please apply with your work email address. EXTERNAL applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted. Groves Memorial Community Hospital strives to create a respectful, accessible and inclusive work environment. Upon individual request, the hospital will endeavour to remove any barrier to the hiring process to accommodate those candidates with disabilities. Groves Memorial Community Hospital is committed to providing and fostering a safe, healthy and respectful workplace for all employees, free from violence and harassment.

What you’ll do

The Registration/Switchboard Clerk acts as the primary communication hub for the hospital, managing incoming calls, emergency codes, and paging systems. Additionally, the role involves registering patients using the hospital information system and maintaining accurate patient records and internal census data.

Requirements

Candidates should possess a Medical Terminology Certificate and experience in a healthcare switchboard or registration setting. Proficiency in MS Office and hospital information systems, along with the ability to type 40 words per minute, is required.

Listed skills

• Microsoft Office · Preferred
• Data entry · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred
• Time management · Preferred
• Accounts receivable · Preferred
• Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical Terminology
• Switchboard Operation
• Patient Registration
• Meditech
• Microsoft Office
• Data Entry
• Communication
• Organizational Skills
• Privacy Legislation Compliance
• Conflict Resolution
• Time Management
• Accounts Receivable
• Leadership
• Typing
• Prioritization
• Microsoft Excel
• Professionalism
• Ability To Meet Deadlines
• Confidentiality
• Health Assessment
• Registration
• Workplace Inclusivity
• Hospital Information Systems
• Sorting
• Electronic Systems
• Wireless Paging Systems
• Switchboard Operator
• MEDITECH EHR

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Switchboard Operator
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other

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