Specialist - Customer Care

Job summary

The Specialist will resolve supplier invoice discrepancies by researching root causes and coordinating with Sales, Operations, and Accounts Payable teams. They are responsible for processing offsetting transactions and managing a high volume of discrepancies across multiple branches.

Job details

As a Specialist - Customer Care, you will be part of a specialized team within Wesco’s Centralized Customer Care organization focused specifically on supplier invoice resolution. You will assist with root cause discrepancies between purchase orders and a supplier’s invoices. You will support the Accounts Payable team on appropriate resolution and processing any offsetting transactions (including inventory and cost adjustments), largely self-directed within the framework of Wesco’s internal policy, and Customer Care’s standard operating procedures. Responsibilities: * Assist with research and resolution on supplier invoice discrepancies (variance between Wesco Purchase Order and Supplier Invoice) with little supervision * Assist with resolution of discrepancies, and processing offsetting transactions (such as cost adjustments to inventory and historical corrections to customer billings) to ensure complete resolution * Supplier invoice resolution subject matter expert for the field (Sales and Operations) * Provides support between Sales, Operations, Inventory Management, and Accounts Payable teams to research and resolve payables issues and communicate resolution back to Accounts Payable team * Effectively organizes and manages large volume of discrepancies across numerous branches, interfacing with employees in the field, and escalating timely to field management as necessary Qualifications: * High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred * 1 year of related experience required; 3 years preferred * 1 year of Oracle or other large integrated financial system experience is preferred * Accounting knowledge strongly preferred, including understanding of income statements, general ledger accounts, balance sheets, sales, and margin, etc. preferred * Strong Microsoft Excel experience is preferred * Time management skills required, including ability to prioritize customer issues and resolve with positive outcomes * Solid interpersonal skills that allow one to work effectively in a diverse working environment * Able to effectively communicate both verbally and in writing * Able to work well under pressure * Strong attention to detail * Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times * Computer literate, including effective working skills of MS Word, Excel and e-mail * Ability to travel 0-25% #LI-CP1 This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here [https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits]. At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits [https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits] and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here [https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html] and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company. Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. This posting is for a current, active vacancy intended for immediate hire.

What you’ll do

The Specialist will resolve supplier invoice discrepancies by researching root causes and coordinating with Sales, Operations, and Accounts Payable teams. They are responsible for processing offsetting transactions and managing a high volume of discrepancies across multiple branches.

Requirements

Candidates must have a high school diploma or equivalent and at least one year of related experience. Proficiency in Microsoft Excel and experience with integrated financial systems like Oracle are strongly preferred.

Benefits

• Paid time off
• Medical coverage
• Dental coverage
• Vision coverage
• Retirement savings plans

Listed skills

• Invoice resolution · Preferred
• Root Cause Analysis · Preferred
• Microsoft Excel · Preferred
• Oracle · Preferred
• Time management · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Attention to detail · Preferred
• Problem solving · Preferred
• Data analysis · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Invoice resolution
• Accounts payable support
• Root cause analysis
• Inventory adjustments
• Cost adjustments
• Microsoft Excel
• Oracle
• Financial systems
• Time management
• Interpersonal skills
• Communication
• Attention to detail
• Problem solving
• Data analysis
• Conflict resolution
• Tactfulness
• Supply Chain
• Time Off Management
• Self-Discipline
• Microsoft Word
• Research
• Accounts Payable
• Accounting
• Business To Business
• Balance Sheet
• Management
• Customer Service
• Computer Literacy
• Sales
• Financial Systems
• General Ledger
• Standard Operating Procedure
• Income Statement
• Interpersonal Communications
• Inventory Management
• Invoicing
• Operations
• Purchasing
• Sales Operations
• Time Management
• Writing
• Prioritization
• Teamwork
• Detail Oriented

Job areas

• Customer Service & Support
• Finance & Accounting
• Logistics
• Administrative
• Customer Care Specialist
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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