Guest Services Representative

The Guest Services Representative provides friendly and efficient customer service to West Edmonton Mall customers and guests. PRIMARY RESPONSIBILITIES: Providing information on West Edmonton Mall’s hours of operations, events, stores, ETS maps, services and attractions. Assisting with calls for birthdays, WEM Gift Card information, Multi Play Pass, and Scooter/Wheelchair Choice Passes and rentals. Processing West Edmonton Mall Gift Cards, Multi Play Pass, Choice Passes, New Year’s Eve Family Beach Party tickets, and Soundwave transactions. Ensuring your sales balance at the end of every shift. Processing Choice Passes (Group Sales) Receiving contest entry forms, assisting with birthday party bookings, and responding to any customer questions and inquiries. Give interested customers a tour of our party rooms in Galaxyland (when time/staff allow for it) Contacting customers via email or phone regarding bookings, parties, mailing and faxing information and confirmation. Assisting with mailings for Guest Services and Group Sales (photocopy, sort, etc.) Working shifts in the Guest Services office as well as working the Guest Service Desk located by The Ship, and the Raffle desk Lifting boxes up to 20lbs and/or pushing scooters Keeping office area clean and stocked as well as ensuring cleaning materials for party rooms are supplied. Maintaining a professional dress code at all times being the first representative of the mall. Assisting in other duties as assigned. DESIRED QUALIFICATIONS: Must have exceptional multitasking and organizational ability. Must have excellent communication skills including excellent reading, writing and speaking skills. Should have superior problem solving skills and be able to react calmly and proactively in stressful situations and emergencies. Previous experience working as a cashier or receptionist. Experience using Microsoft Word and Excel. TERMS OF EMPLOYMENT: This is a part-time position that requires flexible availability Monday through Sunday, including days, evenings, weekends and holidays. Must be able to pass a basic security clearance.

Provide friendly and efficient customer service to mall guests by providing information and processing various transactions. Manage bookings for parties and events while maintaining the cleanliness and professional appearance of the service areas.

Candidates must possess exceptional communication, organizational, and problem-solving skills. Previous experience as a cashier or receptionist and proficiency in Microsoft Office is desired.

Identified from the job description. Confirm important requirements above.

• Customer Service
• Multitasking
• Organizational Ability
• Communication Skills
• Problem Solving
• Cash Handling
• Receptionist Skills
• Microsoft Word
• Microsoft Excel

Minimum experience

0+ years