Social Media Coordinator

Job summary

The Social Media Coordinator is responsible for creating compelling photo and video content to enhance the digital presence of West Edmonton Mall and Fantasyland Hotel. They will also manage online community engagement, monitor social media channels, and provide analytics reporting using CRM tools.

Job details

The Social Media Coordinator is responsible for enhancing West Edmonton Mall and Fantasyland Hotel’s digital presence by developing compelling content, engaging with the online community, and providing exceptional customer support through social media channels and CRM tools. PRIMARY RESPONSIBILITIES: Create compelling photos and video content that highlights West Edmonton Mall and Fantasyland Hotel in a positive and engaging manner across all social media platforms, including Instagram, Facebook, X (Twitter), TikTok, LinkedIn, and YouTube. Collaborate with the Social Content Specialist and Social Media Coordinator to ideate content, set social media goals, and create visual and written communication that connects with target audiences. Actively engage with West Edmonton Mall and Fantasyland Hotel’s online community by monitoring and responding to guest comments, identifying high-quality user generated content, and monitoring DM responses to ensure accuracy. Utilize CRM tool to schedule, monitor, and provide analytics/reporting for social media posts across multiple accounts. Write engaging, on-brand copy that connects with target audiences while ensuring factual and grammatical accuracy. Review social media posts for accuracy and brand alignment, monitor and remove any inappropriate comments in accordance with West Edmonton Mall and Fantasyland Hotel’s social media guidelines. Attend West Edmonton Mall and Fantasyland Hotel events, including in the evenings and weekends as needed, to conduct live coverage and collect photo/video content for future use. Stay up to date on the latest social media trends, innovations, and best practices to further enhance West Edmonton Mall and Fantasyland Hotel’s social media presence. Maintain strong knowledge of West Edmonton Mall and Fantasyland Hotel’s offerings and experiences to serve as an ambassador for the property and provide accurate information to guests. DESIRED QUALIFICATIONS: Minimum 1 to 2 years of experience with social media marketing and management. Degree or certificate in Marketing, Communications, Public Relations, or a related discipline is an asset. In-depth knowledge of social media channels including Instagram, Facebook, X (Twitter), LinkedIn, TikTok, and YouTube. Experience using social media management and content creation tools such as Hootsuite, Asana, Monday.com, Canva, and CapCut. Experience with digital photography, video production, and photo editing software is an asset. Excellent multi-tasking, organizational and critical thinking skills with the ability to work in a fast-paced, ever evolving environment. Strong content creation skills, including photo, video, and written communication. Self-motivated and resourceful, with the ability to ideate and solve problems effectively. TERMS OF EMPLOYMENT: This is a full-time position that requires flexible availability on evenings and weekends. This is a salaried position that depends on experience and qualifications. This position qualifies for West Edmonton Mall’s Four-Day Work Week Program following the successful completion of a minimum three-month probation period. Must be able to pass a basic security clearance.

What you’ll do

The Social Media Coordinator is responsible for creating compelling photo and video content to enhance the digital presence of West Edmonton Mall and Fantasyland Hotel. They will also manage online community engagement, monitor social media channels, and provide analytics reporting using CRM tools.

Requirements

Candidates should have 1 to 2 years of experience in social media marketing and management, along with proficiency in content creation tools like Canva and CapCut. A degree or certificate in Marketing, Communications, or Public Relations is considered an asset.

Benefits

• Four-day work week program

Listed skills

• Social Media Marketing · Preferred
• CRM Tools · Preferred
• Data analysis · Preferred
• Canva · Preferred
• Multi-Tasking · Preferred
• Critical Thinking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Social media marketing
• Content creation
• Photography
• Video production
• Copywriting
• CRM tools
• Community management
• Analytics
• Hootsuite
• Asana
• Monday.com
• Canva
• CapCut
• Multi-tasking
• Organizational skills
• Critical thinking
• Security Clearance
• Management
• Writing
• Customer Relationship Management
• Canva (Software)
• Self-Motivation
• Critical Thinking
• Multitasking
• Social Media
• TikTok
• Public Relations
• Social Media Marketing
• Resourcefulness
• Customer Support
• Video Production
• Social Media Management
• Target Audience
• Content Creation
• Marketing Communications
• Facebook
• Social Media Trends
• Photo Editing
• User Generated Content
• Brand Alignment
• Hootsuite (Social Media Management Software)
• Digital Photography

Job areas

• Marketing
• Creative & Media
• Customer Service & Support
• Retail
• Hospitality
• Social Media Coordinator
• Social Media Strategist / Specialist
• Public Relations Professionals
• Market Research Analysts and Marketing Specialists

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