Tenant Services Coordinator (One-Year Contract)

Job summary

The Tenant Services Coordinator manages positive relations between retail tenants and shopping centre management while enforcing mall policies. They are responsible for resolving tenant complaints and ensuring common areas meet cleanliness and presentation standards.

Job details

The Tenant Services Coordinator is responsible for building and maintaining positive relations between tenants and shopping centre management. The role will accomplish this broad mandate through a combination of a proactive customer service approach and effective dispute resolution of tenant concerns. This position is a temporary one-year contract. PRIMARY RESPONSIBILITIES: Establishing strong working relationships with our retail tenants and responding to daily inquiries and requests while maintaining positive communications with all parties. Administering, managing, and enforcing all mall/tenant policies and regulations while maintaining detailed records and logs of tenant interactions. Utilizing strong conflict resolution and multi-tasking skills to handle various problems and challenges as they arise in the shopping center. Ensuring mall tenants are adhering to mall standards in common areas and back hallways to ensure our guests experience a clean and presentable shopping and entertainment environment. Responding to various tenant inquires and complaints while ensuring positive resolutions are reached. Other responsibilities as required. DESIRED QUALIFICATIONS: Two (2) – three (3) years-experience in retail property management or a related project management position. Post-secondary Diploma in business administration or project management would be considered an asset. Advanced skill set in Microsoft Office applications. Knowledgeable of and possessing the ability to communicate electronically in multichannel modes including but not limited to texting, wireless e-mail, instant messaging, etc. Self-driven with the ability to work with minimal supervision adhering to broad task-based goals and objectives. Exceptional organizational, multi-tasking and interpersonal communication skills are required. TERMS OF EMPLOYMENT: This is a temporary full-time position that is required Monday through Friday with occasional on call work. This is a salaried position that will depend on experience and qualifications. Must be able to pass a basic security clearance.

What you’ll do

The Tenant Services Coordinator manages positive relations between retail tenants and shopping centre management while enforcing mall policies. They are responsible for resolving tenant complaints and ensuring common areas meet cleanliness and presentation standards.

Requirements

Candidates should have two to three years of experience in retail property management or a related field. Proficiency in Microsoft Office and strong interpersonal and organizational skills are required.

Listed skills

• Customer service · Preferred
• Conflict Resolution · Preferred
• Microsoft Office · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• record keeping · Preferred
• interpersonal skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Conflict resolution
• Property management
• Retail management
• Microsoft Office
• Communication
• Multi-tasking
• Organizational skills
• Record keeping
• Policy enforcement
• Interpersonal skills
• Business Administration
• Management
• Customer Service
• Conflict Resolution
• Dispute Resolution
• Property Management
• Instant Messaging
• Interpersonal Communications
• Project Management
• Multitasking
• Security Clearance

Job areas

• Customer Service & Support
• Retail
• Management & Leadership
• Administrative
• Tenant Services Coordinator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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