Guest Services - GSR

Job summary

The Guest Services Representative is responsible for delivering an exceptional guest experience by managing reservations, check-ins, and retail transactions. They also support daily spa operations, maintain facility cleanliness, and promote services to guests.

Job details

The Guest Services Representative is responsible for delivering an exceptional guest experience by managing reservations, check-ins, and retail transactions. They also support daily spa operations, maintain facility cleanliness, and promote services to guests. Candidates must have at least one year of experience in a spa, hospitality, or customer service environment. Proficiency with point-of-sale systems and the ability to work a flexible schedule including evenings and weekends are required.

What you’ll do

The Guest Services Representative is responsible for delivering an exceptional guest experience by managing reservations, check-ins, and retail transactions. They also support daily spa operations, maintain facility cleanliness, and promote services to guests.

Requirements

Candidates must have at least one year of experience in a spa, hospitality, or customer service environment. Proficiency with point-of-sale systems and the ability to work a flexible schedule including evenings and weekends are required.

Listed skills

• Customer service · Preferred
• Point-of-sale systems · Preferred
• Communication · Preferred
• Attention to detail · Preferred
• Problem solving · Preferred
• Team Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Hospitality
• Point-of-sale systems
• Booking systems
• Communication
• Organizational skills
• Attention to detail
• Problem solving
• Retail sales
• Team collaboration

Job areas

• Hospitality
• Customer Service & Support
• Retail
• Administrative

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