VLT Computer Operator

Job summary

The Computer Operator will monitor VLT server status, perform system maintenance, and ensure network stability. They will also provide customer service support by processing calls and creating service work orders.

Job details

WCLC is currently looking to add a Computer Operator to our Video Lottery Division in Saskatoon. This division manages the Video Lottery Terminals (VLTs) operation in the province of Saskatchewan and is looking for someone with strong technical troubleshooting and customer service skills to join our team! The successful candidate must be legally eligible to work in Canada. This position requires the successful candidate to work rotating shifts, including mornings, afternoons, and overnights. In joining our team as a Computer Operator, you will… * Monitor status of servers for the VLT program * Perform service dispatch system maintenance for the VLT program * Monitor problems to ensure network stability and timely resolution * Maintain and update site operator files * Provide End of Day processing, including; * Production of various reports for the VLT program * Production of revenue and game data reports for VLT program * System integrity testing * Provide coverage to Customer Services Department by: * Processing calls received * Create service work orders as required * Isolating network and terminal problems * Other duties and projects as assigned Qualifications * Minimum of 2 years computer related experience. * Strong organizational, analytical and communication skills. * Strong understanding of computer security processes. * Must be available to work rotational shifts within a 24/7 schedule. * Strong customer service skills with the ability to deal with large call volumes when necessary. * Working knowledge of Microsoft Office applications, in particular Excel. * Ability to work with Photoshop would be an asset. Who we are You may not be very familiar with WCLC, but you’re almost certainly familiar with the products we help bring to players throughout the Prairie Provinces and the North every day; lottery games like LOTTO 6/49, SPORT SELECT, and dozens of instant scratch tickets. WCLC is the non-profit organization authorized to manage, conduct, and operate lotteries – at retail and online – and other gaming-related activities for the governments of Alberta, Saskatchewan, and Manitoba as well as the Yukon, Northwest Territories, and Nunavut. We entertain our players while building the future of lottery – delivering innovative, responsible, and trusted experiences that provide growing value for our provinces and territories We know it’s our people that make this possible, which is why we invest in building talented, adaptable, and accountable teams who are proud to live and work in our region. We offer a challenging, collaborative work environment, competitive benefits, and a good work-life balance. We’d love to talk to you about how you fit into that.

What you’ll do

The Computer Operator will monitor VLT server status, perform system maintenance, and ensure network stability. They will also provide customer service support by processing calls and creating service work orders.

Requirements

Candidates must have at least 2 years of computer-related experience and a strong understanding of computer security processes. Proficiency in Microsoft Office, particularly Excel, and the ability to work rotating 24/7 shifts are required.

Benefits

• Competitive benefits

Listed skills

• Customer service · Preferred
• Microsoft Excel · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical troubleshooting
• Customer service
• Network stability monitoring
• Service dispatch system maintenance
• Data reporting
• System integrity testing
• Microsoft Office
• Excel
• Photoshop
• Communication skills
• Organizational skills
• Analytical skills
• Computer security
• Data Reporting
• Adobe Photoshop
• Customer Service
• Communication
• Computer Security
• Innovation
• System Integrity
• Troubleshooting (Problem Solving)

Job areas

• Technology
• Customer Service & Support
• Government & Public Sector
• Computer Operator
• Technical Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives