Winner Experience Specialist

Job summary

The Winner Experience Specialist is responsible for managing the prize-claim process for lottery winners, including verifying tickets and issuing payments. They also provide support for digital claims services and maintain accurate documentation for all incoming correspondence.

Job details

Do you take pride in delivering outstanding customer service, have a strong attention to detail, and a positive and upbeat personality? If so, we want to talk to you! The Role The Winner Experience Specialist is accountable for ensuring a positive prize-claim experience for lottery winners in our region. As part of this role, you will support the transition to and ongoing delivery of digital claims services, leveraging technology to enhance efficiency and customer experience. The successful candidate will provide superior customer service while guiding winners through our claims processes and will keep winners up to date with claim information in a timely, friendly and efficient manner. In joining our team as a Winner Experience Specialist, you will… * Work with customers in person and over the phone to pay out winning tickets * Triage claims according to level of approval review required * Collect related ticket purchase and validation information for file preparation * Prepare standard documentation from developed templates * Log incoming correspondence into the computer system * Issue Prize payments * General clerical duties * Other duties as assigned Qualifications * Two years of customer service experience * Strong communication skills, both written and verbal * Excellent attention to detail and problem-solving abilities * Strong self-management skills including prioritization, organization, and multi-tasking * Proficient data-entry skills * Openness to, and the ability to adapt to change in processes and technologies Who we are You may not be very familiar with WCLC, but you’re almost certainly familiar with the products we help bring to players throughout the Prairie Provinces and the North every day; lottery games like LOTTO 6/49, SPORT SELECT, and dozens of instant scratch tickets. WCLC is the non-profit organization authorized to manage, conduct, and operate lotteries – at retail and online – and other gaming-related activities for the governments of Alberta, Saskatchewan, and Manitoba as well as the Yukon, Northwest Territories, and Nunavut. We entertain our players while building the future of lottery – delivering innovative, responsible, and trusted experiences that provide growing value for our provinces and territories We know it’s our people that make this possible, which is why we invest in building talented, adaptable, and accountable teams who are proud to live and work in our region. We offer a challenging, collaborative work environment, competitive benefits, and a good work-life balance. We’d love to talk to you about how you fit into that.

What you’ll do

The Winner Experience Specialist is responsible for managing the prize-claim process for lottery winners, including verifying tickets and issuing payments. They also provide support for digital claims services and maintain accurate documentation for all incoming correspondence.

Requirements

Candidates must have at least two years of customer service experience and strong communication skills. Proficiency in data entry, attention to detail, and the ability to adapt to new technologies are also required.

Benefits

• Competitive benefits

Listed skills

• Customer service · Preferred
• Attention to detail · Preferred
• Communication Skills · Preferred
• Problem solving · Preferred
• Data entry · Preferred
• Prioritization · Preferred
• Organization · Preferred
• Multi-Tasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Attention to detail
• Communication skills
• Problem-solving
• Data-entry
• Prioritization
• Organization
• Multi-tasking
• Self-management
• Digital claims processing
• Management
• Clerical Works
• Customer Service
• Communication
• Data Entry
• Innovation
• Problem Solving
• Multitasking
• Triage
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Government & Public Sector
• Experience Specialist
• Claims Processor
• Statistical, Finance and Insurance Clerks
• Insurance Claims and Policy Processing Clerks

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