Associate - Claims

Job summary

Administer claims from intake through closure, including assigning claims, maintaining claim records and reserves, processing payments, reconciling reports, and preparing and distributing bordereaux. Respond to inquiries, coordinate with customers, adjusters, vendors, brokers, underwriters, and other teams, and provide claims information and correspondence.

Job details

Proudly Canadian. Driven by Purpose. Rooted in Care. Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada. Claims Associate – 12 month contract Here Is What a Typical Day Looks Like Producing, reviewing, reconciling, and distributing claims bordereaux reports Managing disbursement of cheques, including urgent payments as per the established company policies Reconciling financial reports in coordination with the Accounts Receivable team including handling void and stale dated cheques Assigning new claims to adjusters as well as applicable vendors as per established service level standards Managing and monitoring the claims team inbox, ensuring proper service standards Issuing adjuster and legal fee payments as required Performing in-house adjustments of claims within authority granted by provincial authorities and insurers Entering new claims, reserves, payments, reserve changes, closing claims in system(s) and updating bordereaux’s as required Providing feedback to Underwriters, Risk Management, and Brokerage teams on claims frequency and physical hazards Maintaining and actioning abeyance of files and payment schedules Drafting and distributing correspondence to insureds, insurers, third party claimants, adjusters and other industry members Requesting and forwarding cheques to clients and adjusters Supporting and liaising with the broker network and underwriters in the preparation and delivery of key claims data critical to accurate underwriting practices Handling inquiries received by customer/branch and insurance vendors Recording and maintaining all documentation of claims interactions The value you bring General Insurance Level 2 License or willingness to obtain within 6 months (preferred) 3 years’ experience in the General Insurance Industry, ICBC experience an asset Your superior organizational skills help you stay on track with multiple competing priorities, ensuring invoices are paid promptly, documents are filed correctly, the customer receives timely updates, all whilst maintaining accuracy You are able to break down complicated policy wordings and industry jargon into simple terms to explain to customers. You have the reassuring presence to calm someone down while still getting your message across Knowledge of MS products including Word, Excel, Outlook Hours: 37.5 hours per week (full time) – Contract role. Contract ends November 2027 Location: Remote in Canada Salary Range: $50,000 - $70,000 Requisition: 83390 Why Western? Western’s people‑first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact. Highlights Include 14 Paid Wellness Days, 3 weeks’ vacation, company‑matching savings programs, and 100% employer‑paid group benefits for eligible employees Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation. Our Commitment to Inclusion: At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact talent.acquisition@westernfg.ca or visit our Careers page. Our Human‑First Hiring Approach: We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (non‑AI), and all results are reviewed by our hiring team. Ready to Apply? If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.

What you’ll do

Administer claims from intake through closure, including assigning claims, maintaining claim records and reserves, processing payments, reconciling reports, and preparing and distributing bordereaux. Respond to inquiries, coordinate with customers, adjusters, vendors, brokers, underwriters, and other teams, and provide claims information and correspondence.

Requirements

Three years of experience in the general insurance industry is requested, with ICBC experience considered an asset; a General Insurance Level 2 License is preferred or must be obtained within six months. Candidates should have strong organizational and communication skills, be able to explain policy language clearly, and know Microsoft Word, Excel, and Outlook.

Benefits

• Paid Wellness Days
• Three Weeks' Vacation
• Company-Matching Savings Programs
• Employer-Paid Group Benefits

Listed skills

• Financial Reconciliation · Preferred
• Payment Processing · Preferred
• Customer service · Preferred
• written communication · Preferred
• Organization · Preferred
• Multitasking · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Claims Administration
• Claims Reporting
• Financial Reconciliation
• Payment Processing
• Claims Assignment
• Customer Service
• Insurance Policy Interpretation
• Written Communication
• Organization
• Multitasking
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• General Insurance
• ICBC Claims

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative

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