Business Application Administrator

Proudly Canadian. Driven by Purpose. Rooted in Care. Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada. BUSINESS APPLICATION ADMINISTRATOR - REMOTE, Canada Reporting to the Business Applications Team Lead, the Application Administrator is responsible for the administration, support, and continuous improvement of assigned business applications. This role provides technical ownership and guidance, ensuring applications remain reliable, secure, and aligned with operational standards while maintaining a strong understanding of their impact on the overall IT infrastructure. The Application Administrator partners with Technology Services, business stakeholders, vendors, and project teams to support application availability, performance, and governance. Key Responsibilities Administer assigned business applications across production and non-production environments, including configuration, user access, integrations, scheduled processes, and operational support. Maintain application availability and performance through monitoring, incident management, root cause analysis, change and release support, and vendor coordination. Develop and maintain application documentation, automate and improve support processes, facilitate knowledge transfer, and promote governance-aligned, repeatable support practices. The value you bring Computer Science degree or diploma, or equivalent combination of education and experience Minimum 5 years of experience supporting, configuring, or developing Broker Management System (BMS) applications Strong experience in business application administration for insurance-related systems provided to our Insurance Brokers, including but not limited to applications such as EPIC, RatingServices, and Policyworks Practical experience administering enterprise applications, supporting production systems, managing access, coordinating changes, resolving incidents, and working with vendors and business stakeholders. Prior experience in Change Management or Release Management is required Strong experience in a service-oriented, detail-focused, and security conscious environment Role Details Hours/Duration: Full Time, Permanent - 37.5 hours/week Location: Remote options available across Canada Current Vacancy: Yes Requisition #: 83181 Compensation Range: $68,000 - $78,000 Why Western? Western’s people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact. Highlights Include 14 Paid Wellness Days, 3 weeks’ vacation, company matching savings programs, and 100% employer paid group benefits for eligible employees Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation. Our Commitment to Inclusion: At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact [email protected] or visit our Careers page. Our Human First Hiring Approach: We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (nonAI), and all results are reviewed by our hiring team. Ready to Apply? If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.

Responsible for the administration, support, and continuous improvement of assigned business applications to ensure reliability and security. Partners with stakeholders and vendors to manage application availability, performance, and governance.

Requires a Computer Science degree or diploma and at least 5 years of experience supporting Broker Management System (BMS) applications. Must have practical experience in change management, release management, and administering insurance-related systems.

• 14 Paid Wellness Days • 3 Weeks Vacation • Company Matching Savings Programs • 100% Employer Paid Group Benefits

• Change ManagementPreferred
• Incident ManagementPreferred
• Vendor CoordinationPreferred
• Root Cause AnalysisPreferred

Identified from the job description. Confirm important requirements above.

• Business Application Administration
• Broker Management System (BMS)
• EPIC
• RatingServices
• Policyworks
• Change Management
• Release Management
• Incident Management
• Root Cause Analysis
• Vendor Coordination
• User Access Management
• Application Configuration

• Technology
• Software
• Finance & Accounting
• Customer Service & Support

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Sep 26, 2026

Posting language

English

Working hours

38 hours per week

Seniority

Mid-Senior level