customer service supervisor - retail

Overview Languages English Education College/CEGEP Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Supervise staff (apprentices, stages hands, design team, etc.) Assign sales workers to duties Hire and train or arrange for training of staff Teach interest or professional development courses Authorize payments by cheque Order merchandise Authorize return of merchandise Establish work schedules Sell merchandise Prepare reports on sales volumes, merchandising and personnel matters Resolve issues that may arise, including customer requests, complaints and supply shortages Organize and maintain inventory Supervise and co-ordinate activities of workers Manage cash Oversee payroll administration Conduct performance reviews Supervise office and volunteer staff Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for youths Participates in a government or community program or initiative that supports youth employment Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth Provides awareness training to employees to create a welcoming work environment for youth

The role involves supervising retail staff, managing inventory, and overseeing payroll and cash administration. The supervisor is also responsible for resolving customer complaints and preparing sales volume reports.

Candidates must have a college or CEGEP education and between 1 to 2 years of relevant experience. Proficiency in English is required for this on-site position.

• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Staff Supervision
• Training
• Inventory Management
• Payroll Administration
• Performance Reviews
• Cash Management
• Sales Reporting
• Customer Complaint Resolution
• Scheduling
• Merchandising

• Retail
• Customer Service & Support
• Management & Leadership
• Manufacturing

Minimum education

College diploma

Minimum experience

0+ years

Apply by

Sep 19, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level