Coordinator, Operations - Catering

Job summary

The Catering Coordinator provides 24/7 operational support and real-time monitoring for inflight catering within the Operations Control Centre. They act as the primary liaison between internal teams and third-party providers to manage disruptions and ensure service standards are met.

Job details

Please note: This position is not eligible for remote work under our hybrid work policy. Why WestJet: Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success. Coordinator, Operations - Catering The Catering Coordinator serves as the 24/7 operational support for inflight catering within the Operations Control Centre (OCC). This role provides real-time monitoring, coordination, and decision support to ensure onboard catering services are delivered safely, efficiently, and in alignment with operational and guest experience standards across the network. Acting as the primary liaison between internal operational teams and third-party catering providers, the coordinator manages catering-related disruptions, supports operational recovery efforts, and provides expert guidance during both day-to-day operations and irregular operations. Responsibilities Serve as the Operations Control Centre's catering subject matter expert, providing real-time operational guidance, risk assessments, and recommendations during both normal and disrupted operations. Manage catering-related operational disruptions and recovery efforts, including shortages, delays, aircraft substitutions, diversions, cancellations, and service impacts, while balancing guest experience, operational performance, and cost. Act as the primary liaison between network-level decision makers and catering providers, communicating operational impacts, service adjustments, recovery plans, and escalation requirements across the network. Administer catering operational reporting and processes, including delay documentation and coding, review of catering-related incident hazard reports, coordination of vendor investigations, and escalation of recurring issues. Drive operational excellence and compliance by investigating root causes of operational issues, identifying continuous improvement opportunities, and ensuring adherence to airline policies, food safety regulations, aviation security requirements, and operational standards. Qualifications 2-5 years of experience in airline operations, airport operations, inflight services, catering operations, or a related operational environment. Experience working in an Operations Control Centre, Network Operations Centre, or 24/7 operational environment is considered an asset. Strong understanding of airline operational processes and disruption management. Knowledge of airline delay coding and operational performance reporting is an asset. Skills Strong operational judgment, problem-solving, and risk assessment skills, with the ability to make sound decisions in a fast-paced, time-sensitive environment. Excellent communication, collaboration, and stakeholder management abilities. Strong organizational and analytical skills, with attention to detail and the ability to manage multiple priorities while driving continuous improvement. Proven ability to work independently, remain calm under pressure, and respond effectively during operational disruptions. The benefits of being a WestJetter: WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer: A fun and friendly culture with colleagues who work together to win Travel privileges for you and your family, effective from your start date Savings and Benefit programs that are flexible to meet your specific needs Think we’re a great fit? Apply now! About WestJet Group of Companies WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians. Our safety promise At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy. Our commitment to diversity, equity and inclusion We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com. We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us. For more information about everything WestJet, please westjet.com/aboutus. If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

What you’ll do

The Catering Coordinator provides 24/7 operational support and real-time monitoring for inflight catering within the Operations Control Centre. They act as the primary liaison between internal teams and third-party providers to manage disruptions and ensure service standards are met.

Requirements

Candidates must have 2-5 years of experience in airline, airport, or catering operations. A strong understanding of airline operational processes and the ability to work in a fast-paced, 24/7 environment is required.

Benefits

• Travel privileges
• Savings programs
• Benefit programs

Listed skills

• Problem solving · Preferred
• Collaboration · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operational judgment
• Problem-solving
• Risk assessment
• Communication
• Collaboration
• Stakeholder management
• Organizational skills
• Analytical skills
• Attention to detail
• Disruption management
• Operational reporting
• Decision support
• Operational Performance Management
• Catering Management
• Composure
• Analytical Skills
• Management
• Continuous Improvement Process
• Decision Support Systems
• Food Safety And Sanitation
• Problem Solving
• Operational Excellence
• Operational Reporting
• Operations
• Risk Analysis
• Security Requirements Analysis
• Stakeholder Management
• Coordinating
• Investigation
• Balancing (Ledger/Billing)
• Calmness Under Pressure
• Detail Oriented

Job areas

• Logistics
• Transportation
• Administrative
• Security & Safety
• Management & Leadership
• Operations Coordinator
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks

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