WestJet Encore - Cabin Crew Member - Calgary, Alberta

Original job posting

Cabin Crew Members are responsible for ensuring the safety, security, and comfort of guests while operating emergency equipment and enforcing standard operating procedures. They also provide exceptional guest service, manage unruly situations, and perform sales duties in accordance with company standards.

Job details

Please note: This position is not eligible for remote work under our hybrid work policy. Why WestJet: Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success. Everyone loves an Encore! The crowd is cheering, and now is your chance to be part of the Encore performance. WestJet Encore has taken flight in the same WestJet fashion as when the airline took to the skies 25 years ago – by enriching the lives of everyone in WestJet’s world by providing safe, caring and affordable air travel. WestJet Encore flies regionally within Canada and select USA locations on operates with the DHC-8-400 aircraft. Do you want to be part of this Encore? Do you have the energy, enthusiasm and commitment to help build the greatest low-cost regional airline in Canada? We thought you might! About the role: We are currently recruiting for full-time Calgary based Cabin Crew Members WestJet Encore Cabin Crew Members are not only ambassadors representing the company, but the face of our culture and our people; Cabin Crew Members (CCMs) are safety, security and service professionals, entrusted with the safety and security of our guests, crew members and the aircraft; Safety and Security: Ensure the safety, security and comfort of all guests; which includes enforcing and following all standard operating procedures to ensure compliance with WestJet Encore and regulatory requirements; Operate safety and emergency equipment such as oxygen systems, aircraft doors, fire extinguishers, galley equipment, communication equipment, and lighting systems; Ability to handle first aid situations onboard the aircraft; Manage uncomfortable situations such as disruptive and unruly guests with de-escalation techniques Guest Service: Uphold exceptional guest service standards both inflight and on the ground; Complete service and sales in accordance with WestJet Encore service standards; Greet and engage guests onboard the aircraft; Carry oneself with the utmost professionalism while on-duty; Core Qualifications: High school diploma or equivalent Minimum of 5 years’ experience in providing exceptional customer service; Must be able to solve problems and make quick decisions in the interest of crew and guests; Must be comfortable working in confined spaces; Must be flexible and able to work a varied schedule; Post-secondary education an asset. Conditions of Employment: Must be 19 years of age or older; The ability to communicate with an advanced level of written and spoken English is mandatory Bilingualism in one of the following languages would be considered an asset (French, Spanish, German, Italian, Dutch, Portuguese, Cantonese, Mandarin, Japanese, Punjabi, Hindi, Tagalog or Korean) Must hold a current valid passport; where a Canadian Passport is not held, a Canadian Permanent Resident card (accompanied with all individual Visas necessary to enable you to perform the duties of a Cabin Crew Member wherever WestJet Encore operates) is required; Must be able to obtain and maintain an Airport Restricted Area Pass (requires a 5-year traceable history, a clear criminal record and a Canadian citizenship or Permanent Resident Card); A clear criminal background and Alcohol & Drug test is required; Must be able to reach 183 cm or 72 inches flat-footed without shoes (emergency equipment requirement); Height must be 6’2” or less (including footwear with a 2 inch heel maximum); Must successfully pass a functional assessment – must be able to lift 50 pounds from floor to waist and 22 pounds overhead; Your functional capabilities must meet the essential functions of the Cabin Crew Member job; Must successfully complete a 5-week full-time initial training program in Calgary, as well as, annual training and any other training deemed necessary by the Company; Must complete a first aid course prior to initial training at your own expense You will travel away from home (overnights are required); We need you to be flexible to work any shift that is assigned – the airline industry operates 24 hours a day, seven days a week, all year long; Must be available for on call shifts and holding Reserve; Must be able to adhere to strict uniform standards. The benefits of being a WestJetter: WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer: A fun and friendly culture with colleagues who work together to win Travel privileges for you and your family, effective from your start date Savings and Benefit programs that are flexible to meet your specific needs Think we’re a great fit? Apply now! About WestJet Group of Companies WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians. Our safety promise At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy. Our commitment to diversity, equity and inclusion We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com. We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us. For more information about everything WestJet, please westjet.com/aboutus. If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.

What you’ll do

Cabin Crew Members are responsible for ensuring the safety, security, and comfort of guests while operating emergency equipment and enforcing standard operating procedures. They also provide exceptional guest service, manage unruly situations, and perform sales duties in accordance with company standards.

Requirements

Candidates must have a high school diploma and at least 5 years of customer service experience, along with the ability to work a flexible, 24/7 schedule. Applicants must also meet specific physical requirements, hold a valid passport, and pass a criminal background check and drug test.

Benefits

• Travel privileges
• Savings programs
• Benefit programs

Listed skills

• Customer service · Preferred
• First Aid · Preferred
• Problem solving · Preferred
• Decision Making · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Safety and security
• First aid
• De-escalation techniques
• Problem solving
• Decision making
• Communication
• Professionalism
• Emergency equipment operation
• Lighting Systems
• De-escalation Techniques
• Portuguese Language
• Lifting Ability
• Italian Language
• Service Standards
• First Aid
• Cantonese Chinese
• Mandarin Chinese
• Decision Making
• Customer Service
• English Language
• Spanish Language
• Sales
• French Language
• Standard Operating Procedure
• German Language
• Korean Language
• Operations
• Tagalog Language
• Punjabi Language
• Permanent Resident Cards
• Enthusiasm

Job areas

• Transportation
• Customer Service & Support
• Security & Safety
• Hospitality
• Cabin Crew
• Flight Attendant
• Travel Attendants and Travel Stewards
• Flight Attendants