Operations Supervisor

Job summary

Supervise daily front desk and concierge operations across multiple properties to ensure consistent guest and owner service standards. Provide administrative and clerical accounting support, including owner statements and financial reconciliations.

Job details

Whistler Reception Services (WRS) operates multiple full-service front desks for privately owned and rental accommodation properties throughout Whistler. We are seeking a motivated, detail-oriented, and experienced Frontline Operations Supervisor to join our team. This is an excellent opportunity for someone who enjoys working in a dynamic environment and wants to play a key role in a well-established local company. Position Summary This position supervises daily front desk and concierge operations across multiple accommodation properties, ensuring consistent guest and owner service standards. The role supports complex, high-volume guest services operations while also assisting with administrative and clerical accounting functions under the direction of management. The successful candidate will bring strong hospitality operations experience, excellent problem-solving skills, and the ability to coordinate multiple systems, properties, and service channels in a fast-paced tourism environment. Key Responsibilities Front Desk & Concierge Supervision Supervise daily front desk and concierge operations across guest and owner service functions Coordinate staff schedules and shift coverage in collaboration with management Provide operational direction, coaching, and support to front-line staff Train staff on guest service standards, reservation systems, and operational procedures Monitor staff performance and ensure adherence to company service expectations Support onboarding and training of new employees Work front desk and guest service shifts as operationally required Guest Services & Multi-Property Coordination Respond to guest enquiries and resolve escalated service issues using established procedures Coordinate guest bookings and activity arrangements with external service providers Maintain and update operational reference materials and guest service resources Monitor communication channels, including front desk and concierge inboxes, ensuring timely responses Support the smooth operation of reservation, key management, and front desk systems across multiple properties Coordinate maintenance or system issues and escalate operational concerns to management as required Support consistent service delivery across multiple properties and stakeholder groups Operational Reporting & Administration Prepare routine operational summaries and shift reports for management review Maintain accurate records of guest service activities, communications, and operational issues Compile and organize operational data for internal tracking and reporting purposes Document service issues and resolution outcomes to support operational continuity Accounting & Reconciliation Support Assist with preparation of full-cycle owner statements for small HOA properties under management direction Support bank and account reconciliations, owner invoicing, payment preparation, accounts payable, and financial reporting Reconcile front desk transactions, guest payments, and commission records Maintain accurate records of operational financial transactions Assist bookkeeping staff with transaction tracking and reconciliation processes Verify accuracy of transactional postings and report discrepancies as required Prepare spreadsheets and administrative summaries for internal reporting purposes What We’re Looking For Positive attitude and strong work ethic Excellent organizational skills and attention to detail Strong written and verbal communication skills Ability to prioritize workload and meet deadlines Strong analytical and problem-solving abilities Ability to work independently and collaboratively within a team Professional customer service skills and experience Advanced knowledge of Microsoft Excel and Microsoft Office Experience with Sage, QuickBooks, or similar accounting software Understanding of hotel PMS systems and OTA platforms such as Airbnb and VRBO Experience & Qualifications 3+ years of experience in a senior front-line or supervisory role within hospitality, tourism, or accommodation services 5+ years of customer service experience in a high-volume environment Demonstrated experience working with reservation systems and multi-property operations Strong proficiency in Microsoft Excel and Microsoft Office applications Experience with accounting or property management systems considered an asset Proven ability to supervise staff and maintain service standards across multiple service points We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

Supervise daily front desk and concierge operations across multiple properties to ensure consistent guest and owner service standards. Provide administrative and clerical accounting support, including owner statements and financial reconciliations.

Requirements

Requires 3+ years of supervisory experience in hospitality and 5+ years of high-volume customer service experience. Proficiency in Microsoft Office, accounting software (Sage/QuickBooks), and hotel PMS/OTA platforms is essential.

Listed skills

• Financial Reconciliation · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Front Desk Supervision
• Concierge Operations
• Staff Scheduling
• Guest Service Standards
• Problem Solving
• Microsoft Excel
• Microsoft Office
• Sage
• QuickBooks
• Hotel PMS
• OTA Platforms
• Financial Reconciliation
• Accounts Payable
• Multi-property Coordination
• Staff Training
• Operational Reporting

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Finance & Accounting
• Administrative