Account Manager

Job summary

The Account Manager is responsible for profitably growing sales within an assigned customer base through prospecting and cross-selling. They must maintain strong relationships with key decision-makers and resolve customer service issues in collaboration with internal teams.

Job details

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Job Summary Primarily responsible for profitably growing sales in assigned customer base and achieving assigned sales growth targets. Prospecting for new accounts and increasing core and cross-sell opportunities within existing customers. Relentlessly driving customer success and delivering a seamless customer experience by leveraging the power of White Cap tools and resources. This position requires the operation of a Company Vehicle or a Personal Vehicle, and such operation is done consistently more than 20% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report. Major Tasks, Responsibilities and Key Accountabilities Conducts business out in the field via face-to-face interactions with both potential and existing customers. Increases customer value through cross-selling. Teams with individuals within the sales organization and key Shared Service support personnel to execute sales growth initiatives. Forecasts, prospects, and bids for new business to include customers, markets, and additional service opportunities. Develops and sustains sales relationships with key decision-makers and influencers on all levels of an organization. Partners with customers, vendors, Credit, and A/R to quickly resolve customer service issues. Maintains a current and competent base of product knowledge and applies that knowledge when servicing customers. Maintains and submits all required sales administration reports. Regularly attends company meetings. Nature and Scope Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data. Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process. May provide general guidance/direction to or train junior level support or professional personnel. Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time. Education and Experience Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas. Preferred Qualifications Construction knowledge Building products knowledge Base Salary + Commissions + Car Allowance If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you. We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications. Minimum Pay $0.00

What you’ll do

The Account Manager is responsible for profitably growing sales within an assigned customer base through prospecting and cross-selling. They must maintain strong relationships with key decision-makers and resolve customer service issues in collaboration with internal teams.

Requirements

The position requires a bachelor's degree and 2-5 years of related experience, along with a valid driver's license and an acceptable Motor Vehicle Record. Candidates should possess strong sales skills and the ability to conduct business through face-to-face field interactions.

Benefits

• Car Allowance

Listed skills

• Customer service · Preferred
• Data analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales growth
• Prospecting
• Cross-selling
• Customer relationship management
• Data analysis
• Product knowledge
• Sales administration
• Field sales
• Customer service
• Bidding
• Forecasting
• Negotiation
• Product Knowledge
• Cross-Selling
• Customer Success Management
• Sales Prospecting
• Research
• Accounts Receivable
• Data Analysis
• Customer Service
• Sales
• Relationship Building
• Sales Administration

Job areas

• Sales
• Construction
• Management & Leadership
• Customer Service & Support
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products