Application Support Specialist

Whitecap Resources Inc. is a leading Canadian energy company committed to delivering reliable returns to shareholders through the responsible development of oil and natural gas assets in the Western Canadian Sedimentary Basin. With a strong track record of profitable growth and a sustainable dividend, Whitecap delivers long-term value to investors, supported by investment-grade financial strength. Since September 2009, Whitecap has experienced remarkable growth, increasing production from 850 boe/d to over 365,000 boe/d. We have unconventional and conventional assets exclusively focused in Western Canada and the asset base includes the Weyburn EOR Project. As a majority owner and operator of the Weyburn EOR Project, annually we safely sequester approximately 1.5 million tonnes of CO2 making it a unique project within our portfolio. We currently employ 1,200 people, including our valued contract staff. At Whitecap, our corporate culture is entrepreneurial. We strive to create a culture of purpose and integrity where initiative and innovation are encouraged and valued. Our corporate philosophy allows us to develop skills, collaborate alongside our teammates, and ultimately have a fulfilling career. Position Overview Whitecap Resources is seeking an experienced Application Support Specialist to support and enhance a portfolio of engineering and business applications used across the organization. This role serves as the primary technical and functional resource for critical engineering systems including Mosaic, Quorum Execute, Computer Modelling Group (CMG) applications, and Microsoft SharePoint. Working closely with Engineering, Geoscience, and Business Systems teams, the successful candidate will ensure applications are reliable, secure, integrated, and positioned to meet evolving business needs. This position combines application administration, user support, vendor coordination, system integration, and continuous improvement responsibilities. Key Responsibilities Engineering Application Portfolio Support Serve as the primary support resource for engineering applications including Mosaic, Quorum Execute, CMG, and related technical systems. Provide Tier 2/3 support for application, data, process, and user-related issues. Troubleshoot application performance issues and work with vendors and infrastructure teams to resolve complex problems. Coordinate and execute application upgrades, patches, testing, and deployments. Maintain system configurations and ensure application environments remain stable and supported. Act as a liaison between business users, vendors, and technical teams to resolve issues and deliver enhancements. Application Lifecycle & Continuous Improvement Own the operational lifecycle of assigned applications from implementation through ongoing support and retirement. Evaluate and recommend improvements to application functionality, integrations, and business processes. Collaborate with stakeholders to gather requirements and identify opportunities to increase efficiency and user adoption. Develop and maintain application documentation, support procedures, and knowledge articles. Support software licensing, budgeting, and vendor management activities. SharePoint Administration & Collaboration Assist in the design of departmental SharePoint sites, document libraries, permissions, and content structures. Promote adoption of Microsoft 365 collaboration tools and best practices. Virtualized Application Delivery Support applications delivered through Remote Desktop Services (RDS), Citrix, or other virtualized environments. Troubleshoot access, performance, and user experience issues in coordination with infrastructure teams. Assist in ensuring reliable and secure application delivery across the organization. Qualifications & Experience 7+ years of experience supporting enterprise business or engineering applications. Experience supporting upstream oil and gas applications and workflows. Hands-on experience with Mosaic, Quorum Execute, CMG, or other petroleum engineering or reservoir management applications. Experience administering application security, licensing, configurations, and user access. Experience supporting application upgrades, implementations, and vendor relationships. Experience supporting SharePoint Online or SharePoint-based collaboration solutions. Experience supporting applications in RDS, Citrix, or similar virtualized environments. Knowledge, Skills & Abilities Strong troubleshooting, analytical, and problem-solving skills. Ability to manage multiple priorities and support requests in a fast-paced environment. Excellent communication and stakeholder management skills. Strong customer-service orientation with a focus on practical business solutions. Demonstrated ability to work independently and take ownership of outcomes. Strong organizational skills and attention to detail. Ability to translate technical concepts into business-friendly language. Commitment to continuous learning and improvement.

The role involves providing Tier 2/3 technical and functional support for critical engineering and business applications such as Mosaic, Quorum Execute, and CMG. Responsibilities include managing the application lifecycle, administering SharePoint, and coordinating with vendors and infrastructure teams to ensure system stability.

Candidates need over 7 years of experience supporting enterprise applications, specifically within the upstream oil and gas industry. Proficiency in petroleum engineering software, SharePoint Online, and virtualized environments like Citrix or RDS is required.

Identified from the job description. Confirm important requirements above.

• Application Support
• Mosaic
• Quorum Execute
• CMG Applications
• SharePoint Administration
• Microsoft 365
• RDS
• Citrix
• Upstream Oil and Gas Workflows
• Vendor Management
• System Integration
• Tier 2/3 Support
• Application Lifecycle Management
• Troubleshooting
• Stakeholder Management
• Technical Documentation
• Natural Gas
• Continuous Development
• Workflow Management
• Organizational Skills
• Budgeting
• Application Environments
• Application Performance Management
• Application Portfolio Management
• Application Security
• Technical Support
• Systems Engineering
• Management
• Business Process
• Business Systems
• Customer Service
• Collaborative Software
• Communication
• Computer Simulation
• Continuous Improvement Process
• Bond Credit Rating
• Oil and Gas
• Innovation
• Problem Solving
• Petroleum Engineering
• Profitable Growth
• Remote Desktop Services
• Application Data
• Microsoft SharePoint
• Systems Integration
• Troubleshooting (Problem Solving)
• Vendor Relationship Management
• Software Licensing
• Enhanced Oil Recovery (EOR)
• Coordinating

• Technology
• Energy
• Engineering
• Customer Service & Support
• Software
• Application Support Specialist
• Application Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum experience

7+ years

Posting language

English

Working hours

40 hours per week