Lead Bike Mechanic

Position: Lead Bike Mechanic Location: Toronto, ON, Canada Company Overview Whizz is an innovative e-bike/e-moped subscription service catering to delivery drivers in the US. We partner with leading companies like DoorDash and Grubhub, offering affordable $169/month rental subscriptions to independent delivery workers. In just three years, Whizz has grown rapidly, managing a fleet of 4,000 e-bikes across the US, achieving a remarkable 100% year-over-year growth rate. Our mission is to serve an underserved audience of gig workers, aiming to manage the largest electric two-wheeler fleet in the US. Our dynamic team of 150 people is expanding quickly. About role: We are looking for a hands-on, results-oriented Bike Mechanic Manager to oversee daily operations in our service department. The focus of this role is on leading a team of mechanics, maintaining high repair quality standards, and ensuring all bikes are serviced efficiently and on time. You'll be responsible for organizing workflow, managing inventory, and tracking KPIs to keep performance on target. This role requires a proactive leader who can balance technical expertise with strong people management and problem-solving skills. Responsibilities: Define and implement best practices for bike builds and complex repairs across service teams To oversee and assign workload efficiently, ensuring 24/7 operations and maintaining a seamless flow To manage all aspects of repair workflow: intake, job prioritization, service parts management, timely completion, and quality checks To conduct performance evaluations for each mechanic, being the first point of contact for service-related issues among the team To manage general store tasks, including opening/closing, participating in marketing events, and attending ongoing staff meetings to improve department and company operations To conduct inventory management, ensuring stock levels are maintained, and perform monthly inventory audits of tools and equipment To maximize rider-facing operational performance by providing help desk resources and technical advice to all service staff Requirements Proven track record in managing technical teams, repair centers, or fleet maintenance operations Strong analytical skills and proven problem-solving abilities with attention to detail Excellent communication skills with the ability to interact effectively with riders and team members Mechanical experience with electric bicycles or bicycle mechanics is a must have to be considered for this position

Oversee daily operations of the service department, including managing a team of mechanics and organizing repair workflows. Ensure high repair quality standards and maintain efficient 24/7 operations through inventory management and KPI tracking.

Requires a proven track record in managing technical teams or fleet maintenance operations with strong analytical and communication skills. Mechanical experience with electric bicycles or general bicycle mechanics is mandatory.

• Problem solvingPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Team Management
• Fleet Maintenance
• Electric Bicycle Repair
• Inventory Management
• KPI Tracking
• Workflow Optimization
• Quality Control
• Problem Solving
• Technical Leadership
• Communication

• Trades
• Management & Leadership
• Transportation
• Logistics
• Engineering

Minimum experience

5+ years

Apply by

Feb 16, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available