Account Executive - Logistics

Job summary

The Account Executive is responsible for driving business growth by acquiring new clients and nurturing existing accounts through strategic prospecting and relationship management. They will conduct client meetings, prepare proposals, and negotiate service agreements to ensure high levels of client satisfaction and retention.

Job details

Summary: Looking for a career, at a company where you love to work, all while working from the comfort of home? Do you want to be part of a growing organization, on a team that’s interested in your development? Willson International is a Customs Brokerage and Third-Party Logistics organization. At Willson, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you. Location: Southern Ontario - Toronto, Starford, Cambridge, Waterloo, Milton, GTA. Position is remote but travel is required. Description of Role: This role is integral to driving business growth by acquiring new clients, securing additional business from existing customers, and maintaining strong relationships to uphold current business. Prospecting Excellence: * Implement strategic initiatives to attract new clientele. * Effectively manage and nurture existing client accounts to ensure retention, satisfaction, and growth. * Proactively identify opportunities to expand wallet share by introducing additional services or solutions to current customers. * Develop and implement strategies to secure new business opportunities within the existing client base. * Devising innovative approaches to upsell and cross-sell to existing customers. * Collaborate closely with the customs brokerage sales department, fostering robust relationships that translate into promising business prospects. Client Engagement: * Conduct insightful meetings with prospects to assess their requirements and compatibility with Willson's offerings. * Target potential business customers within the assigned territory, demonstrating a deep understanding of client needs. Negotiation Prowess: * Exhibit advanced negotiation skills to secure outcomes that foster mutually beneficial partnerships between Willson and customers. * Develop innovative solutions for strategic service issues to secure new business. Proposal Development: * Prepare and present compelling proposals to potential clients, effectively showcasing Willson's unique value proposition and tailored solutions. Client Servicing: * Execute the service plan for existing customers, ensuring the highest levels of client satisfaction and retention. * Provide feedback from client interactions to contribute to product/service enhancements. * Demonstrate effective crisis management skills, resolving client issues promptly and maintaining positive relationships during challenging situations. Continuous Professional Development: * Stay abreast of industry best practices, emerging technologies, and changes in the industry. * Participate in training sessions and workshops to continually enhance sales and negotiation skills. Customer Relationship Management (CRM): * Utilize CRM tools to maintain accurate records of interactions, track leads, and manage customer relationships. * Leverage CRM data for strategic planning and targeted outreach. Networking and Industry Involvement: * Attend industry events, conferences, and trade shows to expand professional networks and identify potential business opportunities. Territory Management: * Regularly travel (car) to client sites within the assigned territory, representing Willson with professionalism and enthusiasm. Flexibility: Demonstrate adaptability and versatility in a dynamic work environment, performing all other duties as assigned. Enhanced Attributes for Success: * Sets demanding personal goals, demonstrating ambition and an unwavering commitment to excellence. * Displays self-discipline and methodical work habits with outstanding organizational and time management skills. * Resilient in the face of challenges, thriving on competition, and committed to achieving top-tier performance. * Remains unfazed by rejection, confidently navigating interactions with difficult buyers. * Easily establishes and maintains relationships with prospects and customers, enjoying social interaction and building rapport. * Freely expresses enthusiasm, fostering a positive and engaging work environment. Knowledge and Educational Requirements: Educational Background: * A College or University Degree is mandatory. Experience: * Possess two to five years of freight forwarding sales experience, with a preference for selling solutions and/or services. Technical Proficiency: * Demonstrate a working knowledge of the MS Office Suite. Communication Skills: * Strong verbal and written communication skills are essential. Independence: * Exhibit the ability to work independently on the road or from a home office, as well as collaboratively within a team. Sales Skills: * Strong prospecting, negotiating, and closing skills are crucial. Problem-Solving: * Showcase problem-solving abilities, accuracy, attention to detail, and analytical skills. Why you’ll love it at Willson Work-from-home environment, with a home internet reimbursement 3 weeks paid vacation for all new hires RRSP program We care about your loved ones too – that’s why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups. Change is crucial to success – it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward #Oneteam is essential to our corporate identity – we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies). This job posting is to fill an existing position.

What you’ll do

The Account Executive is responsible for driving business growth by acquiring new clients and nurturing existing accounts through strategic prospecting and relationship management. They will conduct client meetings, prepare proposals, and negotiate service agreements to ensure high levels of client satisfaction and retention.

Requirements

Candidates must possess a college or university degree and two to five years of freight forwarding sales experience. Strong communication, negotiation, and technical proficiency in MS Office are essential for success in this role.

Benefits

• Work-from-home environment • Home internet reimbursement • 3 weeks paid vacation • RRSP program • Family medical benefit coverage • Mental-health practitioner coverage • Compassionate Care top-ups • Maternity/Parental top-ups • Training and certification coverage

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Negotiation · Preferred
• Communication Skills · Preferred
• Upselling · Preferred
• crisis management · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Freight forwarding sales
• Prospecting
• Negotiation
• Closing
• Client relationship management
• Upselling
• Cross-selling
• Strategic planning
• Crisis management
• MS Office Suite
• Communication skills
• Time management
• Organizational skills
• Analytical skills
• Problem-solving
• Sales Territory Management
• Rapport Building
• Cross-Selling
• Advanced Negotiation
• Professionalism
• Sales Prospecting
• Self-Discipline
• Professional Networking
• Emerging Technologies
• Resilience
• Compassion
• Analytical Skills
• Third-Party Logistics
• Adaptability
• Mental Health
• Customer Relationship Management
• Strategic Planning
• Business Proposals
• Closing Skills
• Communication
• Crisis Management
• Customs Broking
• Sales
• Freight Forwarding
• Selling Techniques
• Innovation
• Problem Solving
• Microsoft Office
• Partner Development
• Time Management
• Value Propositions
• Enthusiasm
• Detail Oriented

Job areas

• Logistics
• Sales
• Customer Service & Support
• Transportation
• Logistics Account Executive
• Logistics / Supply Chain Account Manager
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products