Merchant Services Analyst

About Windcave: Windcave is a high-growth, innovative, global leader in payment technology delivering a range of secure solutions in E-commerce, Cashless Parking and Vending, and Retail Terminals to clients across the globe. Processing over US$70 Billion worth of transactions per year, we are one of the largest integrated POS terminal and e-commerce switching providers in Asia Pacific. Headquartered in Auckland, New Zealand, we have an impressive global network operating out of 14 locations including the US, UK, Australia, Singapore and Canada. The Role: We are looking for an energetic Merchant Services Analyst who enjoys a varied and fast pace environment. Key Position Objectives include: Make sound merchant application decisions based on credit checks and quality analysis Responsible for end to end customer due diligence (CDD) Responsible for provisioning of acquiring services in the system Maintain a good working knowledge of Scheme rules and processes including settlement and charge-back. Timely processing and resolution of issues (raised through tickets) related to Credit/Merchant Services Work efficiently, accurately and consistently to defined processes Build strong working relationships with internal and external stakeholders Assist Enterprise customers with custom reporting and analysis Monitor and evaluate existing credit/merchant service accounts to ensure they meet the terms of application To complete different checks (Credit, ID) as part of application processing and able to take strong view on risk and compliance for adherence. Ideally the candidate will have the following: 3 years of experience with banking /merchant services Bachelor’s degree in finance, fintech, or related field Strong knowledge of AML/KYC processes within Canada regulatory framework Excellent communication skills Strong customer services skills Excellent analytical and problem-solving skills Attention to detail Benefits on offer: We value our employees and offer competitive benefits, including: Competitive salary Hybrid work (currently following hybrid work model; mandatory 3 days’ work from office Monday, Tuesday, and Friday) Flexible working hours Career development and long-term career opportunity Discounted health insurance (depending upon eligibility) Diverse, energetic and friendly team environment Why join us? At Windcave, you will have the opportunity to grow, develop, and be part of a company that values your contributions. We are committed to providing: A supportive and inclusive environment Career development and learning opportunities Exciting and challenging projects On going training and support If you are passionate about payment industry, eager to make an impact and ready for your next challenge, we’d love to hear from you. Apply today and be part of something great! Windcave is an Equal Opportunity Employer and committed to building a diverse workforce. Recent graduates and entry-level candidates are welcome to apply—we’re looking for someone with strong analytical skills, attention to detail, and a willingness to learn. Salary is 55k to 70k CAD per annum

The Merchant Services Analyst is responsible for making sound merchant application decisions through credit checks and quality analysis while managing end-to-end customer due diligence. They also provide support for acquiring services, resolve credit-related issues, and assist enterprise customers with custom reporting.

Candidates should have 1 to 3 years of experience in banking or merchant services and hold a bachelor's degree in finance, fintech, or a related field. Strong analytical, communication, and customer service skills are essential, along with a solid understanding of risk and compliance.

• Competitive salary • Hybrid work • Flexible working hours • Career development • Discounted health insurance

• Customer servicePreferred
• Problem solvingPreferred
• CompliancePreferred
• Risk ManagementPreferred
• ReportingPreferred
• Communication SkillsPreferred

Identified from the job description. Confirm important requirements above.

• Merchant services
• Credit analysis
• Customer due diligence
• AML
• KYC
• Risk management
• Compliance
• Reporting
• Analytical skills
• Problem-solving
• Communication skills
• Customer service
• Payment technology
• Fintech
• Reporting and Analysis
• Quality Analysis
• Energetic
• Know Your Customer
• Financial Technology (FinTech)
• Productivity Improvement
• Willingness To Learn
• Analytical Skills
• Network Operating System (NOS)
• Customer Service
• Communication
• Due Diligence
• Finance
• Settlement
• Leadership
• Innovation
• Problem Solving
• Merchant Services
• Point Of Sale
• Anti Money Laundering
• Detail Oriented

• Finance & Accounting
• Customer Service & Support
• Technology
• Merchant Services Representative
• Business Banker
• Financial and Insurance Services Branch managers
• Securities, Commodities, and Financial Services Sales Agents

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week