Administrative Assistant - Therapeutic (Full Time)

Job summary

The Administrative Assistant provides logistical and administrative support to the Volunteer Services and Therapeutic teams to ensure efficient daily operations. Responsibilities include managing volunteer schedules, maintaining program records, and assisting with event coordination and resident-centered communications.

Job details

THE OPPORTUNITY Under the primary direction and supervision of the Volunteer Coordinator, along with other Therapeutic Team Supervisors, the Administrative Assistant provides administrative and logistical support to Volunteer Services and other Therapeutic Teams. This role supports day-to-day Therapeutic operations by coordinating administrative activities and ensuring efficient communication and organization. The Administrative Assistant plays an important role in supporting Volunteer Services, Recreation Therapy Services, Rehabilitation Services and Spiritual Care Services initiatives while contributing to a positive experience for volunteers, staff, and residents. THE ROLE Key Accountabilities Therapeutic Teams Administrative Support & Logistics * Provide administrative support across departments, with particular support to Volunteer Services, Recreation, Rehabilitation, and Spiritual Care. * Provide day-to-day administrative assistance for volunteer scheduling, communications, records, and assignments. * Assist with volunteer onboarding, orientation, and related documentation. * Support volunteer-led programs, special events, and performance groups. * Prepare schedules, materials, and communications to support effective volunteer services. * Prepare and organize therapeutic program materials, calendars, posters, forms, tags, photos, videos and other media. * Assist with event preparation, scheduling, supplies and inventory, maintenance requests, vendors and general administrative follow-up. * Maintain organized digital files, records, and program resources. * Provide translation and language support where appropriate. Communication & Resident-Centered Service * Provide friendly and professional service to residents, families, volunteers, and staff. * Respond to routine inquiries and direct requests to the appropriate team. * Ensure timely distribution of program information, calendars, posters, and notices. * Maintain a welcoming, professional, and collaborative environment. THE INDIVIDUAL WHO WILL SUCCEED * Is aligned with Wing Kei’s vision and mission to continue to deliver excellence in seniors care. * Demonstrates strong written and verbal communication skills in English and effective interpersonal communication with clients and interdisciplinary teams. Ability to communicate in Mandarin and Cantonese is an asset. * Strong typing and accurate data entry skills. * Proficient in Microsoft Office (Word, Excel, Powerpoint) required. * Experience with Chinese word processing, Canva, Microsoft Photos, Google Docs Editor Apps is an asset. * Is committed to perform and promote effective work practices and safety awareness.

What you’ll do

The Administrative Assistant provides logistical and administrative support to the Volunteer Services and Therapeutic teams to ensure efficient daily operations. Responsibilities include managing volunteer schedules, maintaining program records, and assisting with event coordination and resident-centered communications.

Requirements

The ideal candidate should possess strong written and verbal communication skills and be proficient in Microsoft Office applications. Experience with data entry and the ability to communicate in Mandarin or Cantonese is considered an asset.

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• Canva · Preferred
• Microsoft Excel · Preferred
• record keeping · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Support
• Volunteer Coordination
• Data Entry
• Microsoft Office
• Word
• Excel
• Powerpoint
• Communication
• Scheduling
• Record Keeping
• Event Planning
• Customer Service
• Mandarin
• Cantonese
• Canva
• Google Docs
• Canva (Software)
• Spiritual Care
• Compassion
• Microsoft Word
• Microsoft Excel
• Cantonese Chinese
• Mandarin Chinese
• Word Processing
• English Language
• Interpersonal Communications
• Inventory Management
• Rehabilitation
• Operations
• Microsoft PowerPoint
• Recreational Therapy
• Typing
• Verbal Communication Skills
• Coordinating

Job areas

• Administrative
• Healthcare
• Social Services
• Therapeutic Assistant
• Office / Administrative Assistant (General)
• Administrative and Executive Secretaries
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive