Clinical Supervisor for 988 Service Delivery

Job summary

The Clinical Supervisor provides real-time support, direction, and clinical supervision to the 988 volunteer team. They are responsible for managing daily operations, volunteer scheduling, quality assurance, and facilitating clinical skill development.

Job details

Requisition ID: 412853 Posting End Date: October 21, 2026 City: Winnipeg Site: Klinic Community Health Work Location: Klinic Community Health Department / Unit: Crisis Program 988 Project Posting Category: Clinical Union: MAHCP Anticipated Start - Date of Hire Term Ending- November 17, 2027 (subject to two weeks' notice) FTE: 1.0 Anticipated Shift: Days; Evenings; Weekends Annual Base Hours: 2080 1.0 EFT (40 hours a week) Start Date- Date of Hire Term End Date- November 17, 2027 (subject to two weeks' notice) Hours of Work: Days/Evenings/Weekends Klinic Community Heath is a pro-choice community health centre that provides primary care, education and counselling services to our local community and throughout Manitoba. Driven by our vision of creating healthy and engaged communities, we promote health and quality of life for people of every age, background, ethnicity, gender identity and socio-economic circumstances. Rooted in social justice values, we believe that everyone deserves quality care, support and respect. POSITION SUMMARY As a member of Klinic’s Crisis and Counselling Program, the Klinic 988 Clinical Supervisor will provide support, direction and supervision of the Klinic 988 volunteer team in real time. This position will support teams, clients and general service provision within the Klinic 988 Service Delivery Model and will provide clinical and operational supervision for the program. They will act as the point person and will assume the support role for the daily function and training of the Klinic 988 Service Delivery Model including phone systems and volunteer complement. Services are delivered through an empowerment based, trauma-informed lens, and within the broader context of the social determinants of health. QUALIFICATIONS Graduate degree in a human service-related discipline such as social work, psychology, sociology, nursing, or education is preferred. Other relevant undergraduate education and experience may be considered 5 years supervised clinical counselling experience 3 years clinical supervisory experience An underfill may be considered if there are no applicants that meet the posted qualifications Training in clinical supervision or a commitment to obtain within one year of employment Understanding of the role of professional self-reflection in the counselling process Comprehensive knowledge and clinical experience with the therapy models and interventions that best support crisis, short term and longer-term counselling Understanding of empowerment based, trauma-informed principles Comprehensive knowledge and clinical experience related to the following: risk assessment, crisis intervention, suicide prevention, trauma recovery, gender-based violence, sexual assault, mental health, substance use/addiction, harm reduction, suicide bereavement, and sexual exploitation Knowledge and experience working within the current TALK SUICIDE model or national crisis response training preferred. Ability to contribute to a positive team culture Experience with and commitment to Reconciliation and to dismantling racism and oppression within policies, procedures and practices. Awareness of and sensitivity to issues of diversity Excellent interpersonal and communication skills (verbal and written) Demonstrated ability to effectively supervise and support volunteers Ability to learn and adapt to new computer programs Responsibilities: Provide clinical consultation and decision making support and guidance to the volunteer call takers for the 988 National Suicide Line. Debrief with volunteers in the moment Develop, monitor and adjust volunteer scheduling issues as they occur (i.e. sick calls/coverage/shortages) Facilitate peer consultation Review call recordings of volunteers Review reports in ICAROL for quality assurance and clinical supervision purposes Update stats as required-Klinic data records Supports the management of client complaints and follows up with volunteers as necessary Delivers and supports volunteers with 988 training modules and processes Maintains the volunteer evaluation process and annual reviews Provides feedback and supports volunteer learning goals Advises the Management Team of sensitive or at-risk clinical issues Works in collaboration with Program Managers and the Director to ensure delivery of high-quality clinical service to clients Recommends, provides and facilitates clinical skill development through ongoing education/training activities REQUIREMENTS Satisfactory Criminal Record, Child Abuse and Adult Abuse Registry checks Completion of ASIST training Completion of Crisis Worker Certification Exam within one year of hire SALARY RANGE $50.535 per hour - $63.515 per hour Klinic is committed to working towards having a more equitable and diverse work force at all levels of our organization. We welcome and encourage persons who reflect the diversity of the communities we serve to apply, including those who identify as Indigenous, Black, Persons of Colour, 2SLBGTQQIA+, and/or those living with disabilities. Applicants are invited to self-declare in their cover letter. Accommodations are available upon request during the assessment and selection process. Thank you for your interest. Only candidates selected for an interview will be contacted.

What you’ll do

The Clinical Supervisor provides real-time support, direction, and clinical supervision to the 988 volunteer team. They are responsible for managing daily operations, volunteer scheduling, quality assurance, and facilitating clinical skill development.

Requirements

Candidates must possess a graduate degree in a human service-related discipline and have at least 5 years of supervised clinical counseling experience. Additionally, 3 years of clinical supervisory experience and completion of ASIST training are required.

Benefits

• Professional development
• Clinical supervision

Listed skills

• crisis intervention · Preferred
• Quality assurance · Preferred
• Mental Health Support · Preferred
• Team Leadership · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Clinical supervision
• Crisis intervention
• Suicide prevention
• Trauma-informed care
• Risk assessment
• Volunteer management
• Mental health support
• Harm reduction
• Substance use counseling
• Empowerment-based practice
• Conflict resolution
• Communication skills
• Data reporting
• Quality assurance
• Team leadership
• Call Recording
• Clinical Experience
• Supervision
• Social Determinants Of Health
• Reconciliation
• Mental Health
• Management
• Social Work
• Decision Making
• Clinical Supervision
• Communication
• Community Health
• Crisis Intervention
• Crisis Management
• Disabilities
• Empowerment
• Electronic Funds Transfer
• Exploitation
• Psychology
• Primary Care
• Quality Assurance
• Risk Analysis
• Social Justice
• Sociology
• Suicide Intervention
• Scheduling
• Trauma Care

Job areas

• Social Services
• Healthcare
• Management & Leadership
• Service Delivery Supervisor
• Clinical Supervisor / Manager
• Health Service Managers
• Medical and Health Services Managers

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