Primary Care Assistant - Repost

Job summary

Manage clients’ clinical visits and serve as their primary point of contact, coordinating appointments, schedules, records, and client flow. Provide administrative and team support while maintaining a welcoming, responsive, confidential, and culturally appropriate clinic environment.

Job details

Requisition ID: 410278 Position Number: 20079200 Posting End Date: October 24, 2026 City: Winnipeg Employer: Winnipeg Regional Health Authority Site: WRHA Community Health Services - Access Downtown - 640 Main St Department / Unit: Access Downtown Primary Care Assistants Job Stream: Clinical Union: CUPE Anticipated Start Date - End Date: ASAP - 04/14/2028 Reason for Term: Maternity Leave FTE: 1.00 Anticipated Shift: Days;Evenings;Weekends Work Arrangement: In Person Daily Hours Worked: 7.75 Annual Base Hours: 2015 Salary: $23.667, $24.190, $24.778, $25.396, $26.116, $26.754 Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care. Position Overview Reporting to the Primary Care Manager, this role functions as a key member of the Primary Health Care Team and is responsible to manage client’s overall clinical visit. The incumbent performs a variety of Administrative and Team functions and acts as the client’s key point of contact with their Team. This role focuses on developing and maintaining strong relationships with clients, Team members, and other professionals through direct participation in client care activities. This role is the face of a customer service system and ensures clients consistently receive responsiveness, caring, and concern. Empathy, compassion and quality are at the core of the primary care clinic’s customer service system. The Primary Care Assistant must possess excellent customer service skills to assure all clients, that they are the Team’s only priority during their visit. This role requires an understanding of advanced access principles and concepts to support access and patient flow within an inter-professional environment. This position will be responsible for arranging, managing and maintaining appointments, schedules and client (records), and site organization and environmental control. The incumbent must contribute to a respectful, safe and culturally appropriate work environment, and participate in workload sharing within their Team and the overall clinic as needed. Experience A minimum of two years related healthcare experience required. Experience in email and computerized calendars required. Working knowledge of electronic medical records preferred. Demonstrated knowledge and experience maintaining medical records and filing systems, compiling statistics and processing personal health information. Switchboard/receptionist experience. Education (Degree/Diploma/Certificate) Complete high school education, Manitoba standards, required. Successful completion of a Unit Clerk Course and/or a Medical Office Assistant Course required. Cardiopulmonary Resuscitation (CPR) training requirements for this position shall be in accordance with the Employer policy. A combination of education and experience may be considered. Certification/Licensure/Registration Not Applicable Qualifications and Skills Keyboarding Speed of 40 wpm required. Knowledge of medical terminology required. Proficiency in Microsoft Word, Excel and Outlook required. Cultural Safety preferred. Mental Health First Aid preferred. Nonviolent Crisis Intervention training preferred. Demonstrated ability to effectively work as a team member and form respectful relationships with team members, other professionals, clients and the community. Excellent communication and interpersonal skills. Excellent command of the English language (both oral and written). Knowledge of other languages especially indigenous languages considered an asset. Respectful of diversity and values diverse perspectives and ideas. Ability to apply critical thinking for favorable client results. Demonstrates flexibility and adaptability through embracing and applying new practices to accomplish goals and solve problems. Knowledgeable in the fundamentals of Service Excellence, Customer Service and Cultural Safety. Ability to maintain confidentiality and manage private and confidential information. Ability to plan and organize a heavy workload, under pressure, to meet deadlines. Demonstrated ability to work independently, with minimal supervision and take initiative through action that favorably influences events. Physical Requirements Must be able to do moderate lifting and a moderate amount of walking. Must be able to function effectively in a fast-moving environment with frequent interruptions. This maternity/parental term may expire sooner than the date indicated, subject to written notice of a minimum two (2) weeks, or one (1) pay period, whichever is longer. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, Prairie Crocus Manor, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services. Interviewed candidates may be called upon to participate in a skills assessment. Any application received after the closing time will not be included in the competition. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.

What you’ll do

Manage clients’ clinical visits and serve as their primary point of contact, coordinating appointments, schedules, records, and client flow. Provide administrative and team support while maintaining a welcoming, responsive, confidential, and culturally appropriate clinic environment.

Requirements

Requires high school completion, a Unit Clerk and/or Medical Office Assistant course, at least two years of related healthcare experience, 40-wpm keyboarding, medical terminology knowledge, and proficiency with Microsoft Word, Excel, and Outlook. Candidates must demonstrate strong communication, customer service, organization, confidentiality, and teamwork skills; CPR training and satisfactory criminal and abuse registry checks are also required.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Critical Thinking · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Scheduling
• Medical Records Management
• Electronic Medical Records
• Medical Terminology
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Keyboarding
• Customer Service
• Communication
• Interpersonal Skills
• Teamwork
• Confidentiality
• Workload Organization
• Cultural Safety
• Critical Thinking
• Empathy
• Healthcare Industry Knowledge
• Ability To Meet Deadlines
• Compassion
• Patient Flow
• Adaptability
• Cardiopulmonary Resuscitation (CPR)
• Medical Records
• Community Health
• Crisis Intervention
• Disabilities
• Electronic Medical Record
• English Language
• Environmental Control Systems Engineering
• Interpersonal Communications
• Medical Office Procedures
• Mental Health First Aid
• Personal Health Records
• Primary Care
• Primary Health Care
• Proactivity
• Statistics
• Switchboard Operator
• Registration
• Filing

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Primary Care Assistant
• Home Health Aide
• Home-based Personal Care Workers
• Home Health Aides
• Home Health and Personal Care Aides

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