Employment Support Worker

Job summary

The Employment Support Worker facilitates employment readiness programs, including classroom instruction and coordinating with social enterprise partners. They are responsible for participant recruitment, intake, ongoing evaluation, and maintaining accurate records in the Salesforce database.

Job details

Overview Reporting to the Employment Services Coordinator, the Employment Support Worker is responsible for the delivery and facilitation of employment services programs such as but not limited to Retail Ready and Warehouse Ready Program. The role will consist of day-to-day classroom instruction, coordinating with Social Enterprise facilitators (Stores and Donation Centre), completing evaluations, and providing support to participants. Duties And Responsibilities Work closely with Employment Services Coordinator and team as well as other WINS teams to support participant success and in meeting/exceeding program outcome and deliverables. Attend WINS’ stores to conduct participant check-ins during their work experience. Ensure the delivery of WINS Employment Services Ready Programs which include but not limited to: Coordinate and deliver aspects of the program to prepare participants for employment. Facilitation of the day-to-day classroom sessions in accordance with the curriculum delivery; fill in for retail/warehouse facilitators and help deliver in retail/warehouse training for participants. Manage the employment service program they are facilitating, including participant recruitment, intake process, participant evaluation, service evaluation, ongoing improvement, and administration. Conduct the assessment of participants through the service. Identify areas of improvement and support participants in achieving success Contribute to the placement support process for clients after service completion. Complete weekly check ins with program participants Conduct post-program follow-ups with participants. Work with the Employment Services Team to maintain participant records including intake, evaluations, placements, statistics, and demographic data. Support the updating of service curriculum and learning materials. Support in the planning and organizing of Graduation celebration for successful program participants. Maintain and ensure all data is input into the Salesforce database in a timely manner. Provide and submit reports when required. Track and measure outcomes and results against targets/goals. Represent WINS at community events when required. Represent and promote the Employment Service Programs. Ensure program participants positively engage in and comply with all WINS’ health & safety practices, procedures, and policies. Promote WINS transparent leadership approach through open and honest communication when dealing with employees, funders, and other stakeholders. Maintain employment service program standards and follow all protocols and procedures. Other duties as assigned. Requirements Education Minimum of a post-secondary diploma related to education, social work, training, human services, or psychology. A combination of relevant education and experience may be considered. Experience Minimum of 2 years of experience in a similar role in a non-for-profit/charity setting with a strong focus or understanding of adult learning (such as career bridging, employment readiness, and skills development). At least 1 experience in classroom or group facilitation. Solid and positive experience with cultural diversity and inclusion in a programs’ setting. Experience working with marginalized and diverse populations and an understanding of issues that may impact women and their family in crisis and/or in low-income situations. Experience of the full training cycle (skills/ bridging to employment), including training design, training delivery, training evaluation, participant evaluation and administration. Personal/ Professional Attributes Strong affinity for the WINS brand and a personal passion for and commitment to the goals and vision of the Women in Need Society, a willingness to ‘go the extra mile’. A true collaborator, clear communicator, and relationship builder. An innovative and creative thinker – with the ability to identify opportunities and to see trends and connections. Superb organization and planning skills with the ability to prioritize and multitask in a vibrant, fast-paced environment. Excellent presentation, and customer service. Superior communication, collaboration, and motivational skills with both participants and colleagues Ability to work under pressure to complete multiple tasks, meet demands and deadlines with a positive, constructive attitude. Outstanding interpersonal skills: an ability to build and maintain positive, trusting relationships with employees, peers, leadership, donors, clients, customers, and other stakeholders through strong emotional intelligence and compassion. Proficient in Microsoft Office 365: Word, Excel, PowerPoint, and Outlook Able to work evening shifts and occasional weekends. Must have access to reliable transportation. Able to provide satisfactory results of a Vulnerable Sector Search background check through Calgary Police Services or RCMP Eligible to legally work in Canada.

What you’ll do

The Employment Support Worker facilitates employment readiness programs, including classroom instruction and coordinating with social enterprise partners. They are responsible for participant recruitment, intake, ongoing evaluation, and maintaining accurate records in the Salesforce database.

Requirements

Candidates must possess a post-secondary diploma in education, social work, or a related field and at least two years of experience in a non-profit setting. Strong skills in adult learning, group facilitation, and the ability to work with diverse populations are essential.

Listed skills

• Customer service · Preferred
• Group Facilitation · Preferred
• case management · Preferred
• Communication · Preferred
• Reporting · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred
• Salesforce · Preferred
• data management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Classroom instruction
• Group facilitation
• Employment readiness
• Adult learning
• Case management
• Curriculum development
• Data management
• Salesforce
• Relationship building
• Communication
• Organizational skills
• Customer service
• Conflict resolution
• Reporting
• Program evaluation

Job areas

• Social Services
• Education
• Administrative
• Retail