Level 2 MSP Tech
On-site · Québec
Provide Level 1 and Level 2 technical support to French- and English-speaking users through tickets, calls, chats, email, and on-site or remote assistance, including priority support for VIP users. Troubleshoot devices, applications, and network issues; manage user onboarding and offboarding; document resolutions, meet SLAs, escalate complex issues, and assist with patching and device staging.