Field Technician

Job summary

The Field Technician is responsible for visiting customer sites to diagnose and resolve technical issues with cable, internet, and phone services. They must also install, test, and maintain telecommunication equipment and transmission lines according to company standards.

Job details

Job Posting Title: Field Technician Job Description Job Title: Field Technician Department: Fulfillment Reports To: Field Manager Location: Field, in and around the GTA; mainly at the client’s premise Salary:45k-65k annual salary plus piece work depending on experience Job Type: Full-time, Permanent Benefits: Extended health care Dental care Vision care Cellphone/ Tablet Wirecomm Systems (2008) Inc.) is rapidly growing as we expand our field operations and support teams to keep up with market demand. We would love you to join our team! We offer our employees Medical benefits, Vehicle Allowance with the use of latest in machinery, and tools required to complete individual projects. Job Description/ Experience: * Visit customer sites to diagnose and/or correct all technical problems (Cable Television, Hi-Speed Internet and Home Phone) to the satisfaction of the customer and in accordance with company specifications at subscriber's premises. * Assess work assignments (Installations and Services) provided by Dispatch and maintain communication with Dispatcher and supervisor in regards to the solution provided. * Install/configure and test cable equipment such as internet modems, phone modems, high definition and standard TV boxes, decoders, signal amplifiers and splitters etc. * On-Site Service & Support: Providing site support for the products installed as required. * Connect, disconnect and relocate cable outlets, install splitters and amplifiers. * Install, remove, maintain and repair aerial and underground telephone and other telecommunication transmission lines. * Install, remove, maintain and repair aerial drops and other telecommunication transmission lines to provide excellent services to subscribers. * Splice and repair various types and sizes of telephone and other telecommunication cables including single line and coaxial. * Inspect and test telecommunication transmission lines and cables for transmission characteristics and to locate faults. * Climb heights and work on ladders/poles. * Report & communicate with other company personnel for proper completion of Installation/ Service orders. * Complete Company documentation pertaining to calls in accordance with the department processes and standards. * Complete all assigned projects within established time parameters and standards. * Learn and adhere to all applicable Health and Safety regulations, in accordance with legislation and related Company policies. Diversity, Equity, Inclusion & Equal Employment Opportunity at Wirecomm: Wirecomm affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Wirecomm is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Accommodations: We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact HR Team at 905-760-8018 (ext. 234). Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

What you’ll do

The Field Technician is responsible for visiting customer sites to diagnose and resolve technical issues with cable, internet, and phone services. They must also install, test, and maintain telecommunication equipment and transmission lines according to company standards.

Requirements

The role requires the ability to perform physical tasks such as climbing ladders and poles to maintain aerial and underground lines. Candidates must be able to communicate effectively with dispatch and complete all documentation in accordance with company processes.

Benefits

• Extended health care
• Dental care
• Vision care
• Cellphone
• Tablet
• Medical benefits
• Vehicle allowance

Listed skills

• Troubleshooting · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Cable television installation
• Internet modem configuration
• Phone modem configuration
• Signal testing
• Troubleshooting
• Aerial line repair
• Underground line repair
• Splicing
• Coaxial cable repair
• Customer service
• Technical diagnosis
• Health and safety compliance
• Cable Television
• Working at Heights
• Workplace Inclusivity
• Dental Care
• Health and Safety Regulatory Compliance
• Telecommunications
• Communication
• Optometry
• Machinery
• Operations

Job areas

• Trades
• Technology
• Customer Service & Support
• Engineering
• Field Technician
• Telecommunications Field Technician
• Information and Communications Technology Installers and Servicers
• Telecommunications Equipment Installers and Repairers, Except Line Installers

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