Inside Sales Representative

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. Join the Pros! Why You’ll Love Working Here * Safety-focused and inclusive workplace culture * Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting day 1 * Competitive retirement savings program including RRSP and Defined Contribution pension plan with employer matching up to 5.25% Day 1 * Paid vacation, sick time, and paid birthday off * Annual bonus and profit-sharing opportunities * Employee discounts on leading plumbing, HVAC/R, and industrial products * Education reimbursement and ongoing career development opportunities * Employee referral programs and recognition initiatives Our Inside Sales position is a crucial member of our inside team. They have the privilege of building strong relationships with each customer and are the primary contact for placing orders for delivery. They work closely with our Outside Team and Warehouse team to ensure deliveries are both executed and communicated properly to everyone involved in the shipping process. What you will do: * Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders. * Enter quotations and orders into the system with accuracy in a timely manner. * Provide customers with accurate pricing, inventory, and specific delivery information. * Build and maintain relationships with new and existing customers by phone or email with the intention of cultivating additional business. * Prepare quotations and process orders on behalf of outside sales staff. * Respond to customers’ requests and inquiries in a timely manner. * Achieve sales targets and objectives as set out by Management by promoting and or upselling products. * Adhere to company safety policies and regulations What you will bring: * Previous Inside Sales related industry (Plumbing & HVAC/R) experience is preferred * General computer skills including Microsoft Office required, knowledge of AS400 system would be an asset. * High level of commitment to exceptional customer service. * Demonstrated initiative with the ability to work independently as well as in a collaborative team-based environment. * Highly organized in prioritizing work and multi-tasking on a regular basis * Fluency in both French and English considered an asset. #INDSAL Our Commitment to You Wolseley Canada is proud to be an equal opportunity employer, embracing diverse backgrounds and perspectives. We are committed to an inclusive, barrier-free recruitment process with accommodation available on request for candidates participating in all stages of the recruitment and selection process. Ready to Shape the Future? Join Wolseley Canada and take the next step in your career. Apply today to become a trusted partner in our mission to deliver excellence and innovation across Canada’s infrastructure. Please note: Wolseley uses AI-assisted tools to support applicant screening. Where a salary range is posted, the total compensation range posted for this role represents the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable. Placement in the range will be based on factors such as market conditions, internal equity, candidate experience, skills and qualifications relevant to the role. Benefits eligibility varies based on employment status and contract length. Full-time permanent positions are eligible for the full benefits package. Fixed-term contract positions may be eligible for health and dental benefits depending on the terms of the position. Short-term contract positions are not eligible for company-sponsored benefits. This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

The Inside Sales Representative is responsible for managing the order process, including pricing, sourcing products, and generating sales orders. They also build and maintain strong customer relationships while coordinating with the outside sales and warehouse teams to ensure accurate delivery.

Candidates should have previous industry experience in plumbing or HVAC/R and possess general computer skills, including Microsoft Office. Strong organizational skills and a commitment to exceptional customer service are essential for success in this role.

• Health insurance • Retirement savings program • RRSP • Defined contribution pension plan • Paid vacation • Sick time • Paid birthday off • Annual bonus • Profit-sharing • Employee discounts • Education reimbursement • Employee referral program • Life insurance • Disability program • Wellness program • Safety shoe reimbursement

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Inside sales
• Customer service
• Order processing
• Pricing
• Sourcing
• Quotation management
• Inventory management
• Relationship building
• Microsoft Office
• AS400
• Plumbing industry knowledge
• HVAC/R industry knowledge
• Communication
• Multi-tasking
• Collaboration
• Problem solving

• Sales
• Customer Service & Support
• Logistics
• Manufacturing

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week