Accessories Specialist

Job summary

Assess new and used vehicle buyers’ needs and recommend relevant accessories, parts, and packages, while coordinating with sales, finance, parts, and service teams to ensure timely vehicle deliveries. Serve retail and shop customers by selecting and selling parts, taking orders and payments, answering inquiries, resolving complaints, and handling shipments.

Job details

The Wood Automotive Group, one of Alberta's largest automobile retailers for over 40 years, is offering an exciting opportunity for an Accessories Specialist to join our Okotoks Ford Lincoln team! The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 8 dealerships, a collision repair centre, and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people. About The Role The Accessories Specialist is responsible for driving performance, penetration and growth in sales of parts, accessories, and related components within the new and used car sales department. This includes promoting feature vehicles, winter tire/wheel packages, and a wide range of vehicle accessories that are useful, relevant, and add value to our customers’ ownership experience. Furthermore, you will also be responsible for selling parts to available customers, over the counter, through the shop, or on the phone. The ideal candidate must be highly motivated and thrive in a fast-paced environment. Dedication to customer service, being a team player, and strong organization skills are also required. Schedule Tuesday to Saturday: 9am – 6pm Responsibilities (include, But Not Limited To) Meet with new/used vehicle buyers to perform accurate needs assessments and then consult them on accessory opportunities as part of our full purchase experience Work closely with the parts/service managers, sales and finance team, and the Internal Coordinator to ensure each vehicle delivery gets completed on time and on budget Provide reports / updates on delivery status of all vehicles, ensuring proper sign-off has been obtained and customer is satisfied Efficiently help customers select parts and provide internal and external customers (retail and shop) with high quality service Answer telephone calls, indicate prices and provide any other information Take orders for parts by telephone and retail counter Receive payments from retail customers Handle customer complaints immediately and according to the dealerships guidelines Perform general physical activities in order to load, unload, sort and move shipments by hand or using material handling equipment – lifting up to 50lbs Take on additional tasks as needed Requirements A valid AB driver’s license A current and clean driver’s abstract Basic computer skills Minimum 2 years’ experience in automotive parts, Ford experience considered an asset Some Of The Rewards Of Joining Our Team Exceptional benefits package Pension Plan with employer contributions – free money! Employee Assistance Program including Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more! Corporate rates at YMCA and Goodlife Fitness Group social events and company perks Our Unique Culture Are you the kind of person who wants to make a difference in their community and build a solid career with a growing organization? Consider joining Wood Automotive Group! For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing, and quality products. Committed to education and community, we are proud sponsors of many organizations such as the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Rogers Charity Classic. We thank all candidates for their interest. Only those selected for interviews will be contacted. APPLY NOW Apply with Indeed

What you’ll do

Assess new and used vehicle buyers’ needs and recommend relevant accessories, parts, and packages, while coordinating with sales, finance, parts, and service teams to ensure timely vehicle deliveries. Serve retail and shop customers by selecting and selling parts, taking orders and payments, answering inquiries, resolving complaints, and handling shipments.

Requirements

Candidates must have a valid Alberta driver’s license, a current clean driver’s abstract, basic computer skills, and at least two years of automotive parts experience; Ford experience is an asset. The role also requires strong customer service, teamwork, organization, and the ability to lift up to 50 pounds.

Benefits

• Exceptional Benefits Package
• Pension Plan With Employer Contributions
• Employee Assistance Program
• Financial Advisory Services
• Nutritional Counselling
• Legal Advisory Services
• Counselling Services
• Fitness Program
• Corporate Rates At YMCA And Goodlife Fitness
• Group Social Events
• Company Perks

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• Material Handling · Preferred
• Reporting · Preferred
• telephone communication · Preferred
• Payment Processing · Preferred
• basic computer skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automotive Parts Sales
• Accessory Sales
• Customer Service
• Needs Assessment
• Sales Consultation
• Parts Selection
• Order Taking
• Payment Processing
• Complaint Resolution
• Telephone Communication
• Delivery Coordination
• Reporting
• Organization
• Teamwork
• Basic Computer Skills
• Material Handling

Job areas

• Sales
• Customer Service & Support
• Retail
• Logistics

More jobs from Wood Automotive Group