Medical Office Administrator - Relief Contract

Job summary

The Medical Office Administrator provides clerical and administrative support to an inter-disciplinary health care team, including appointment scheduling and health records management. They are responsible for managing incoming calls, greeting clients, and processing fee-for-service payments while maintaining confidentiality.

Job details

Woolwich Community Health Centre (WCHC) is hiring a Medical Office Administrator for a Part-time Relief Contract (0.5 FTE, 18.75 hours/week) until March 31, 2027. The Medical Office Administrator team provides support to an inter-disciplinary health care team, primarily through client appointment scheduling, health records management, and general clerical, reception, and administrative support to the health care team. This is a relief position that may require the successful candidate to work at the St. Jacobs, Wellesley, Linwood or New Hamburg clinics, as operational needs dictate. Responsibilities will include but not limited to: Providing clerical/administrative support to the multi-disciplinary health team. Confidentiality and adherence to PHIPA. Computer system: Booking appointments, managing schedules, preparing documents, managing messages/completing assigned tasks. Working on-site with appropriate PPE if required, in an ever-changing healthcare climate. Answer incoming telephone calls, greeting in person clients, booking appointments, providing information, or directing appropriately in a professional and efficient manner while following process. Process fee-for-service payments. Ensure a safe, clean, tidy, and secure working environment utilizing relevant occupational health and safety guidelines. Ability to manage interruptions, distractions and changing priorities; must be able to function in a very busy office setting; ability to multitask and manage multiple responsibilities. Requirements: High School Diploma or equivalent. College Diploma preferred in related health administration field. Previous experience required within a medical facility. Medical Terminology and ability to triage. Must be proficient in English (fluency in reading, writing, speaking, listening/understanding). Computer and EMR knowledge. Experience with Practice Solutions EMR is considered an asset Exceptional organization and prioritization skills. Detail oriented, accuracy and ownership. Excellent interpersonal and communication skills (written and verbal). Ability to work individually and as a part of our team. Capacity to multi-task in a fast-paced environment under pressure essential. Excellent customer service skills and professionalism. Punctual, courteous, and a positive attitude. Must be able to work at all locations as needed. Only applicants selected for an interview will be contacted. Woolwich Community Health Centre is committed to employment equity and providing equal opportunity for people with disabilities. We encourage applications from people representing the diverse communities we serve, and if requested, we modify our recruitment and hiring processes to make accommodations that are responsive to applicants’ needs. Vacancy Type: New Temporary Part- time (until March 31, 2027)

What you’ll do

The Medical Office Administrator provides clerical and administrative support to an inter-disciplinary health care team, including appointment scheduling and health records management. They are responsible for managing incoming calls, greeting clients, and processing fee-for-service payments while maintaining confidentiality.

Requirements

Candidates must have a High School Diploma, with a College Diploma in a related health administration field preferred. Previous experience in a medical facility, proficiency in medical terminology, and EMR knowledge are required.

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Multitasking · Preferred
• Prioritization · Preferred
• Data entry · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical terminology
• Triage
• Appointment scheduling
• Health records management
• Clerical support
• Administrative support
• Customer service
• Multitasking
• Prioritization
• Interpersonal skills
• Communication skills
• EMR knowledge
• Practice Solutions EMR
• PHIPA compliance
• Data entry
• Employment Equity
• Administrative Support
• Professionalism
• Positivity
• Management
• Medical Records
• Clerical Works
• Customer Service
• Communication
• Community Health
• Confidentiality
• Disabilities
• Occupational Safety And Health
• Electronic Medical Record
• English Language
• Health Administration
• Medical Terminology
• Setting Appointments
• Detail Oriented

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Medical Office Administrator
• Healthcare Administrator (General)
• Health Service Managers
• Medical and Health Services Managers