Caseworker

Job summary

The Caseworker supports constituents in navigating federal programs and services by advocating on their behalf and liaising with government agencies. They are responsible for managing constituent inquiries, maintaining confidential records, and tracking local trends for the Member of Parliament.

Job details

Job Description The office of Jeff Kibble, Member of Parliament for Cowichan-Malahat-Langford, is currently looking to fill the position of Caseworker. Reporting to the Member of Parliament, the Caseworker supports constituents in navigating federal programs and services. The incumbent advocates on behalf of constituents, liaises with government departments and agencies, and provides timely updates on case progress. This role requires strong problem-solving skills, discretion, empathy, and a solid understanding of government processes. Primary responsibilities: Handle and respond to constituent inquiries—in writing, over the phone, and in person—with professionalism, discretion, and empathy. Advocate on behalf of constituents by liaising with government departments and agencies to resolve complex or time-sensitive issues. Maintain accurate and confidential records of constituent interactions, correspondence, and case progress. Provide timely updates to constituents on the status of their files and next steps. Track trends and emerging issues in the riding that may require the Member’s attention or broader policy consideration. Build and maintain positive relationships with community groups and stakeholders. Provide administrative support to the office as needed, including correspondence, scheduling, and reception duties. Working conditions: This role includes a requirement to work on-site at the Duncan office for a minimum of four hours per week. Candidates must also possess a valid driver’s license and have access to a vehicle. There is flexibility for the position to be either full-time or part-time. The expected start date is as soon as possible. Qualifications Education: Post-secondary education from a recognized institution or an acceptable combination of education, training and relevant experience. Experiences: 1–3 years of experience in casework management or in a client-service role. Experience providing administrative or front-desk support in an office environment. Strong understanding of federal government programs, services and government processes. Strong ability to communicate orally and in writing. Strong problem-solving and analytical skills and attention to details. Ability to manage competing priorities in a fast-paced political environment. Proficiency with the Microsoft Office suite (Word, Excel, PowerPoint and Outlook). Assets: Experience working in a client service or case management role, preferably within government social services or the non-profit sector. Experience working in a politically sensitive or public-facing environment. Additional Information Members of Parliament are individual employers who are responsible for recruiting, hiring and managing the employees who help them carry out their parliamentary duties. Terms and conditions of employment vary from one MP's office to another. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at HOCCareers-CarrieresCDC@parl.gc.ca. We thank all candidates for their application. Only selected candidates will be contacted for next steps. This posting will remain advertised until all business requirements are met. Applicants who meet the qualifications may be contacted for further assessment at any time.

What you’ll do

The Caseworker supports constituents in navigating federal programs and services by advocating on their behalf and liaising with government agencies. They are responsible for managing constituent inquiries, maintaining confidential records, and tracking local trends for the Member of Parliament.

Requirements

Candidates need post-secondary education and 1-3 years of experience in casework or client service roles. Proficiency in Microsoft Office and a strong understanding of federal government processes are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Casework Management
• Client Service
• Government Liaison
• Problem Solving
• Analytical Skills
• Written Communication
• Oral Communication
• Microsoft Office Suite
• Administrative Support
• Confidential Record Keeping
• Stakeholder Relations
• Time Management

Job areas

• Government & Public Sector
• Social Services
• Administrative
• Customer Service & Support