Constituency Assistant

Job summary

The role serves as the primary point of contact for constituents, managing casework and providing information on government services. It also involves drafting correspondence and providing general administrative support to ensure smooth office operations.

Job details

Job Description The office of Ellis Ross, Member of Parliament for Skeena – Bulkley Valley is currently seeking a qualified candidate to fill the Constituency Assistant position. About the role: In this role, you will support the smooth operation of the constituency office by assisting with the Member’s communications, organizing and prioritizing correspondence, and serving as the first point of contact for constituents. Working closely with the Member of Parliament, you will provide a combination of administrative and client service supports, including answering calls, greeting visitors, responding to emails, managing client casework, and assisting with data entry and filing. In this role, you will contribute to a team where your work will help strengthen the office’s service and outreach to help deliver meaningful support to the community. Primary responsibilities: Acts as the first line of response with constituents for all incoming cases (e.g. immigration, Canada Revenue and Old Age Security files) and provides information, advice and support in person, over the telephone and in writing. Drafts responses to constituent emails and letters, including on constituency casework issues. Provides various administrative services to the Member’s office and ensures the flow of operations. Top reasons to apply: Working in a Member of Parliament's office offers a unique opportunity to make a meaningful impact in the community. Every day brings new opportunities to help constituents, build relationships with community organizations, and support initiatives that improve the lives of Canadians. In this role, you will gain valuable experience in organization, communication, problem solving, and community outreach. Qualifications Education: Post-secondary education from a recognized institution or an acceptable combination of education, training and relevant experience. Experiences: Customer service experience in an office setting providing, reception or administrative support. Excellent written and oral communication abilities, with great attention to detail. Strong computer skills including experience with Microsoft Office suite of programs. Assets: Knowledge of the riding of Skeena—Bulkley Valley. Experience working with a Member of Parliament, a political office or a community organization. Additional Information Members of Parliament are individual employers who are responsible for recruiting, hiring and managing the employees who help them carry out their parliamentary duties. Terms and conditions of employment vary from one MP's office to another. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at HOCCareers-CarrieresCDC@parl.gc.ca. We thank all candidates for their application. Only selected candidates will be contacted for next steps. This posting will remain advertised until all business requirements are met. Applicants who meet the qualifications may be contacted for further assessment at any time.

What you’ll do

The role serves as the primary point of contact for constituents, managing casework and providing information on government services. It also involves drafting correspondence and providing general administrative support to ensure smooth office operations.

Requirements

Candidates should have post-secondary education or an equivalent combination of training and experience. Required skills include office-based customer service experience and proficiency in Microsoft Office.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Administrative Support
• Written Communication
• Oral Communication
• Microsoft Office
• Casework Management
• Data Entry
• Problem Solving
• Community Outreach
• Organization

Job areas

• Government & Public Sector
• Administrative
• Customer Service & Support