Shift Lead

Job summary

The Shift Lead oversees daily retail store operations, including leading the team, driving sales, and ensuring exceptional customer service. They are also responsible for opening and closing procedures, visual merchandising, and inventory management.

Job details

Work Authority, a proud Canadian Company since 1938. Our retail chain of stores and mobile trucks across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce. If you are serious about safety, we are looking for you to join our team of safety experts. Our Purpose: "We champion and empower workers who make our world work better." We currently have a TEMPORARY SIX MONTH CONTRACT (FULL TIME HOURS) Shift Lead position open at our DELTA, BC location. A Shift Lead is responsible for overseeing the operations and performance of the of the retail store during assigned shifts. The Shift Lead will motivate and guide the store team, ensure exceptional customer experiences, drive sales, and maintain the store visual merchandizing standards. This position requires a flexible schedule, including evenings and weekends. How you will make a difference: • Lead and inspire a team of retail associates, providing guidance, coaching and support on assigned shifts. • Assign tasks and delegate responsibilities effectively, ensuring smooth store operations during shift. • Demonstrate exceptional customer service skills and act as a role mode for the store team. • Ensure all customers are greeted warmly and receive prompt assistance. • Deliver legendary service by resolving customer inquiries according to Work Authority’s Values. • Achieve sales targets by motivating the team to provide exceptional sales experiences. • Train and coach associates on effective sales techniques and product knowledge. • Ensure the store is clean, always organized and visually appealing. • Responsible for the store’s opening and closing procedures. • Assists with inventory, including receiving, stocking, and replenishing merchandise. • Provide customers with a hassle-free experience when they need to exchange or return products. • Adhere to company policies, procedures, and store operational guidelines. • Adhere to loss prevention guidelines to minimize theft and maximize store profitably. Skills for Success: • A minimum of at least 2 years customer service experience • Proficiency in using a point-of sale (POS) systems, Microsoft Office (Excel, Outlook, Teams, etc.) and other retail software. • Strong interpersonal and communication skills with the ability to interact effectively with customers and team members. • Excellent decision-making abilities and problem-solving skills • Strong organizational and time management abilities. • Ability to lift up to 50lbs, climb ladders safely to access elevated areas as needed, and the flexibility to stand for prolonged durations, bend and move with ease to complete job tasks. • Candidates should be reliable and flexible to work various shifts, including evenings, weekends, and weekdays. We are committed to providing equal opportunity employment, accommodations are available upon request at any stage of the recruitment process.

What you’ll do

The Shift Lead oversees daily retail store operations, including leading the team, driving sales, and ensuring exceptional customer service. They are also responsible for opening and closing procedures, visual merchandising, and inventory management.

Requirements

Candidates must have at least 2 years of customer service experience and proficiency in POS systems and Microsoft Office. The role requires physical ability to lift up to 50lbs and flexibility to work evenings and weekends.

Listed skills

• Time management · Preferred
• Point-of-sale systems · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Inventory management · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail operations
• Team leadership
• Customer service
• Sales management
• Visual merchandising
• Point-of-sale systems
• Microsoft Office
• Inventory management
• Coaching
• Communication
• Decision-making
• Problem-solving
• Time management
• Loss prevention
• Product knowledge
• Retail Operations
• Product Knowledge
• Lifting Ability
• Microsoft Excel
• Decision Making
• Customer Service
• Sales
• Selling Techniques
• Leadership
• Problem Solving
• Loss Prevention
• Merchandising
• Microsoft Outlook
• Operations
• Point Of Sale
• Retail Software
• Time Management
• Customer Inquiries

Job areas

• Retail
• Customer Service & Support
• Management & Leadership
• Security & Safety
• Shift Leader
• Retail Operations Supervisor
• Shop Supervisors
• General and Operations Managers