Operations Associate

Job summary

The Operations Associate coordinates hearing aid orders, repairs, and returns while maintaining accurate inventory records across clinic locations. They also perform data entry, process shipping and receiving, and provide support for internal operational systems.

Job details

About Us: At WSA, we are pioneers in hearing health. Our goal is to change lives across all markets, channels, and price points. We are characterized by our strong focus on innovation, customer centricity and partnerships. We have a diverse range of products, services and channels that enable us to operate in multiple markets and segments within the hearing healthcare industry. Learn more about our brands on our webpage. [https://www.wsa.com/en-ca/] Position overview: The Operations Associate will ensure the seamless execution of daily functions. strategically, this position enhances operational efficiency, improves client experience, and supports business growth by maintaining consistency, compliance, and coordination across locations. We have two (2) permanent, full-time positions based onsite at our WSA/HearCANADA Head office located at 5041 Mainway, Burlington, ON. Typical hours of work are Monday through Friday: 7:30 a.m. to 4:00 p.m. local time. What we offer: * $22.50 per hour based on a 40 hours work week plus annual bonus entitlement * Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire * RRSP matching program * Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year * Training, learning, + continuing education opportunities * Friends and family discounts + access to our employee perk program * Purpose-driven + people-centric culture with the ability to make an impact in our communities across Canada What you'll do: * Coordinate and track hearing aid orders, repair, and returns * Maintain accurate inventory records and ensure adequate stock levels across clinic locations * Process shipping and receiving hearing aid devices and accessories * Support data entry and system updates in internal platforms e.g., DCRM, inventory systems) * Respond to inquiries from clinics and vendors regarding order status, logistics, and stock * Mail opening and product sorting including: opening, sorting and organizing incoming products and orders * Data entry & customer service including; entering orders into local operations systems (INFOR) and transferring digital files into Global system * Credit processing and process returned items * Inventory and cycle counts What we're looking for: * High school diploma or equivalent * 1 to 3 years of experience in an administrative, logistics, or operations role * Detail-oriented with a high level of accuracy in data entry and documentation * Strong organizational and time-management skills * Focused on delivering high levels of product quality * Ability to work well independently * Commitment to continuous improvement * Listening, understanding, and responding cooperation skills * High achievement motivation * Good written and verbal communication skills (English) * Proficient in Microsoft Office (Excel, Word, Outlook ) and comfortable with digital systems * Occasional overtime is required (up to 5 hours a week) To join us on our journey in providing Wonderful Sound for All, click the "Apply Now" button! WSA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication. WSA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via careers@hearcanada.com.

What you’ll do

The Operations Associate coordinates hearing aid orders, repairs, and returns while maintaining accurate inventory records across clinic locations. They also perform data entry, process shipping and receiving, and provide support for internal operational systems.

Requirements

Candidates must have a high school diploma or equivalent and 1 to 3 years of experience in an administrative, logistics, or operations role. Proficiency in Microsoft Office and strong organizational skills are required for this position.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Healthcare spending account
• RRSP matching program
• Paid vacation
• Paid personal days
• Paid volunteer day
• Training and development
• Employee discounts

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Logistics · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Data entry
• Logistics
• Inventory management
• Customer service
• Order coordination
• Shipping and receiving
• Time management
• Organizational skills
• Microsoft Office
• Excel
• Word
• Outlook
• Communication skills
• Attention to detail
• Opening Mail
• Infor Software
• Shipping And Receiving
• Operational Efficiency
• Healthcare Industry Knowledge
• Customer Centricity
• Order Entry
• Microsoft Excel
• Artificial Intelligence
• Applicant Tracking Systems
• Customer Service
• Communication
• Continuous Improvement Process
• Cooperation
• Cycle Counting
• Data Entry
• Digital Systems
• Notetaking
• English Language
• Innovation
• Inventory Management System
• Microsoft Outlook
• Operations
• Sorting
• Time Management
• Verbal Communication Skills
• Product Quality (QA/QC)
• Coordinating
• Detail Oriented

Job areas

• Administrative
• Logistics
• Healthcare
• Customer Service & Support
• Operations Associate
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks

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