Sales & Reception Coordinator

Job summary

The Sales & Reception Coordinator manages clinic administrative tasks, including scheduling appointments and maintaining patient records. They also drive sales by recommending products and services while providing an exceptional, patient-centric experience.

Job details

About us: Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting our webpage. [https://www.hearcanada.com/about-us/] Position overview: We are seeking a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services. This is a permanent, full-time position based onsite at our North Maple HearCANADA Clinic located at 11399 Keele St. Unit 5, Maple, Ontario, L6A 4E1. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time. What we offer: * Starting hourly compensation of $21-$24/hour + an attractive bonus program * Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire * RRSP matching program * Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year * Training, learning, + continuing education opportunities * Friends and family discounts + access to our employee perk program * Purpose-driven + people-centric culture with the ability to make an impact in our communities across Canada What you'll do: * Provide an exceptional and individualized client experience for clients visiting and contacting the clinic * Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders * Making product and payment recommendations to enhance the client journey * Support with maintaining physical and electronic records * Perform basic hearing aid maintenance and product questions * Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community * Educate patients on billing and payment options; perform AR duties as assigned What we're looking for: * Experience in a customer-facing role - you bring 2+ years of experience working in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers * Sales acumen - comfortability in recommending products and services to clients * Customer-centric attitude - you are comfortable interacting with diverse client groups and networking within the community to position HearCANADA as the region's number one choice for hearing care services * Team-player - you work well with others and appreciate what can be accomplished with support from colleagues * Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives To join us on our journey in providing Wonderful Sound for All, click the "Apply Now" button! HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication. HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via careers@hearcanada.com.

What you’ll do

The Sales & Reception Coordinator manages clinic administrative tasks, including scheduling appointments and maintaining patient records. They also drive sales by recommending products and services while providing an exceptional, patient-centric experience.

Requirements

Candidates must have at least 2 years of experience in a customer-facing role such as sales, retail, or a clinic environment. Strong sales acumen and a customer-centric attitude are essential for success in this role.

Benefits

• Health insurance • Dental insurance • Vision insurance • Healthcare spending account • RRSP matching program • Paid vacation • Paid personal days • Paid volunteer day • Training and development • Employee discounts

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Sales · Preferred
• Communication · Preferred
• Data entry · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Administrative support
• Appointment scheduling
• Data entry
• Communication
• Product recommendation
• Payment processing
• Networking
• Marketing support
• Teamwork
• Problem solving
• Care Coordination
• Sales Acumen
• Administrative Functions
• Valid Driver's License
• Artificial Intelligence
• Applicant Tracking Systems
• Billing
• Records Management
• Notetaking
• Marketing
• Patient Education And Counseling
• Setting Appointments
• Branding

Job areas

• Customer Service & Support
• Sales
• Healthcare
• Administrative
• Retail
• Reception Coordinator
• Sales Coordinator
• Clerical Support Workers Not Elsewhere Classified
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel