Bilingual Customer Sales & Support

Job summary

Respond to customer inquiries by phone, chat, and email, handling orders, quotes, invoices, product questions, returns, credits, and shipping updates while meeting service-level expectations. Coordinate with internal teams to resolve issues, identify appropriate sales opportunities, and contribute to team processes and continuous improvement.

Job details

Wurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at Wurth! If you’re looking to make a meaningful impact and bring new energy to your career, Würth Canada has an exciting opportunity for you. We are seeking a Bilingual (English/French) Customer Experience and Sales Support Specialist with some customer service experience in any industry (retail, hotel, hospitality, office environment). Official Title: Bilingual (Eng/Fr) Customer Experience & Sales Support Specialist - Remote (Canada) Posted Title: Bilingual (Eng/Fr) Customer Service / Order Desk Specialist - Remote (Canada) LOCATION: Remote, Canada SALARY: $50,000 plus 5% bonus SHIFT: Monday to Friday, 8am to 5pm (with some flexibility) REQUIREMENTS: Must be fully bilingual in English & French with some Customer Service experience. TERM: 1 year Contract with benefits from Day 1 and vacation (high possibility of going permanent) Our Employees Enjoy A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team. A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role. The compensation range reflects the potential pay for this position. The final salary offered will be based on the candidate's experience, skills, and overall fit. Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan. 3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year. A solid onboarding plan with a 6-month mentoring program for new employees. A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards. An open-door environment that promotes close collaboration within all levels of the organization. Continued professional development within a privately owned global company that offers both stability and growth opportunities. Work From Home remote option, yet an office that offers an onsite gym, unlimited coffee/tea, and an outdoor patio in the summer. Core Responsibilities Handle day-to-day internal/external customer inquiries via phone, chat, and email, ensuring timely and accurate resolution. Manage active phone and chat queues while responding to incoming emails and customer requests in a fast-paced environment. Support customers with a wide range of requests, including order placement, order status, invoicing, quotes, product inquiries, returns, credits, and shipping updates. Process customer orders efficiently while identifying opportunities to upsell or cross-sell when appropriate. Collaborate with internal teams such as Logistics, Credit, Quality, IT, Product, and Back Office to resolve customer issues end-to-end. Maintain high service standards by meeting service level expectations for response time, availability, and volume of interactions handled. Manage multiple inquiries simultaneously in a fast-paced, high-volume environment. Participate in team meetings, one-on-one check-ins, and ongoing process improvements, including adherence to SOPs and best practices. What YOU Will Bring To This Role This role requires bilingual English/French skills to effectively support national teams. Previous experience in customer service or sales support, ideally in a call centre or customer experience environment, is mandatory. Demonstrate strong multitasking, prioritization, and time management skills to ensure timely and accurate support. Proven experience handling customers by phone and email, including order processing and issue resolution. Strong multi-tasking skills with the ability to prioritize effectively in a fast-paced setting. Excellent communication and customer management skills, with a professional and solution-oriented approach. Ability to remain calm, objective, and focused when handling challenging or high-pressure situations. Strong organizational and time-management skills. Comfortable working with KPIs, service levels, and performance metrics. Proficient in Microsoft Office applications, including Outlook, Word, and PowerPoint. Our parent company, the Würth Group is a family-owned globally operating sales organization with over 82,000 employees in 80 countries. Our Wurth sales team caters to clients from a range of different industries such as Automotive- dealerships, garages, and body shops, Cargo – heavy-duty equipment (farming/agriculture, trucking, construction leasing) municipalities, Metal – fabrication, welding, HVAC/plumbing, manufacturing, etc., Construction – General Contractors, and On-Site). Würth Canada is an equal employer and encourages/promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact a member of the HR team if accommodation is required during any point of the recruitment process. We encourage you to apply even if you do not meet all requirements. Wurth Canada is looking for individuals that are driven to grow themselves and we provide the necessary training to be successful within the industry. We value career development and growth. However, a strong cultural fit is necessary! #IND-ORG

What you’ll do

Respond to customer inquiries by phone, chat, and email, handling orders, quotes, invoices, product questions, returns, credits, and shipping updates while meeting service-level expectations. Coordinate with internal teams to resolve issues, identify appropriate sales opportunities, and contribute to team processes and continuous improvement.

Requirements

Fluency in English and French and previous customer service or sales support experience are required, ideally in a call centre or customer experience setting. Candidates should have experience supporting customers by phone and email, processing orders, managing competing priorities, using Microsoft Office, and working with performance metrics.

Benefits

• Health Benefits
• Dental Benefits
• Life Insurance
• Employee Assistance Program
• Pension Plan
• Three Weeks Paid Vacation
• Five Paid Sick Days
• Year-End Company Vacation
• Professional Development
• Mentoring Program
• Flexible Work Schedule
• Recognition Rewards

Listed skills

• Customer service · Preferred
• issue resolution · Preferred
• Multitasking · Preferred
• Prioritization · Preferred
• Time management · Preferred
• Communication · Preferred
• Microsoft Outlook · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• English-French Bilingual Communication
• Customer Service
• Sales Support
• Order Processing
• Phone and Email Support
• Chat Support
• Issue Resolution
• Upselling and Cross-Selling
• Multitasking
• Prioritization
• Time Management
• Customer Management
• Communication
• KPI and Service-Level Management
• Microsoft Outlook
• Microsoft Word

Job areas

• Customer Service & Support
• Sales
• Administrative

More jobs from Wurth Canada